Unable to reply to buyer messages
For the past 2 days I have been unable to reply to 2 buyers (international) but can reply fine to domestic buyers. This is frustrating as the buyers are asking questions and I appear ignorant for not responding. When I try to view the messages for the international buyers it prompts the error:
"Looks like something went wrong. Please try again later.".
Trying to message them directly through the order prompts the error:
"{"error":"Internal error"}"
I have tried several devices, cleared cache, logged out / in. On a mobile device, clicking the conversation also prompts the error:
"Something went wrong. Please try again later"
Any one else experiencing this issue?
3 comments
eburtonlab
·6 months ago@jmno_stores
Try going to each of those users' feedback or profile page. Check to make sure the user is still registered. If not, you will not be able to reply or do business with that user account.
If the user is still registered, try contacting the user directly from the feedback or profile page. If prompted for an item number, use a current item or else choose "not about an item". Expired listings will not work, if this is a message about a past transaction.
If you have member messages forwarded to your email address, you can also try replying directly to the email you received from eBay -- not using the blue reply button in the message body; that would take you back to your eBay message inbox.
If none of that helps, try signing in to ebay.ca, and see if you can reply to those messages there.
jmno_stores
OP6 months agoThank you for this - I was losing hope as the buyers both had active profiles and I was still unable to contact them directly from the feedback/profile page.
Signing into ebay.ca worked a treat!
eburtonlab
·6 months agoYou are very welcome -- glad to hear that. Thanks for following up!