Unable to Place a Bid – “Trouble Connecting to Our Server” Error
Summary: richard242366 is experiencing a persistent issue when attempting to place a bid on eBay, receiving a server connection error on both their computer and mobile device. ruffus981 has encountered the same problem despite following common troubleshooting steps. eburtonlab suggested trying alternative network connections, using the eBay app instead of a mobile browser, and accessing different country sites or browsers as potential solutions.
I am experiencing an issue when trying to place a bid on an item on eBay.
When I use Chrome on my personal computer to place a bid, I repeatedly receive the following error message:
“Oops, Looks like we’re having trouble connecting to our server. Refresh your browser window to try again.”
I have also tried placing the bid using my mobile phone, but I encounter the same error message.
The issue occurs on both my computer and mobile device, so it does not appear to be specific to my browser or device.
Could anyone please advise what might be causing this issue or how I can resolve it?
eburtonlab
·2 weeks ago · Edited@richard242366
Are you using the same network connection for both desktop and mobile? If so, try using your mobile while connected to a different network to place a bid as a temporary workaround.
If you are using a mobile browser, try using the eBay app when not connected to your usual WiFi.
You might also try placing a bid using a different country site such as ebay.ca instead of ebay.com .
It might also be worth trying another browser on either device, particularly if you are using an older operating system or an older browser version. Try the latest version of a popular browser that you have not used before, with default settings and no add-ons.
Edited to add: It appears your account is registered in Taiwan. Be sure your seller has shipping specified to Taiwan. If you are not actually in Taiwan now, try using a different eBay account.
ruffus981
·2 weeks agoI have exact same issue.
Done all that is suggested, cleared cache, tried another browser, connection is stable.