Unable to change payment method.
Summary: dilly0dally struggles to change their payment method on eBay, despite clearing the cache, switching browsers, and attempting contact via AI assistant and social media. eburtonlab suggests alternative methods like using eBay Wallet and trying a different card or device. Eventually, dilly0dally discovers a date format issue in their secure wallet, resolving the problem but expressing frustration with unclear software and a convoluted help system. redmodelt also advises on credit card management strategies.
I am unable to change my payment method (add a new credit card).
I have cleared my cache and switched browsers.
The AI assistant just goes 'round in circles.
I requested a phone call. I got a no-reply email that said they had tried to call me. I have no evidence of this on my phone.
I just happened on this "Report Technical Issues" because I was going to ask for help in the community forum.
This contact method should be FRONT AND CENTER on the help pages.
Disgusted in Idaho
redmodelt
·Sep 17, 2026 at 3:01 PMAre you trying to remove and replace a credit card or just add a new one? You have tried adding a new card without removing the old one then mark new one as primary then removed the old one or keep as needed? For some reason it has never worked to delete and replace a card, it has to start out as a new entry keeping the old one in the system till the new one is activated.
dilly0dally
OPSep 17, 2026 at 3:24 PMI guess it is too late.....I have removed all credit cards and and attempting to add a new one. Will try eburtonlab's suggestion...and let folks know what has happened.
eburtonlab
·Sep 17, 2026 at 2:26 PM@dilly0dally
Not every payment method supports reversible payment holds necessary for bids or offers.
Try a different payment method if one is not working.
Try adding your payment method directly to your eBay Wallet (not as part of a bid or transaction):
https://ppcapp.ebay.com/myppc/wallet/list
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
dilly0dally
OPSep 17, 2026 at 3:27 PMNeither of these methods work: I am attempting to contact them via instagram. I deleted all the credit cards before trying to add a new one. Apparently that could be the problem.
eburtonlab
·Sep 17, 2026 at 10:37 PMWhat happens when you try to add a card? What error, if any, do you see?
If you have several failed attempts, your card may be temporarily locked. If that happens, try a different card or a different bank account, and try the original card the next day.
Try another device to rule out a problem with your device.
Try a different network to rule out a network issue. If possible, try adding a payment method via the eBay app on your phone when not connected to your usual WiFi.
If you are trying to add a card for "offers or auctions", try the other option instead; that may be more forgiving. Not every card supports the reversible payment holds necessary for offers and auctions.
dilly0dally
OP3 weeks agoI've done all this. I have checked with my bank - not from their end.
dilly0dally
OP3 weeks agoIt finally worked eburtonlab. I had not noticed that my secure wallet didn't have the right date format. Sorry, I am pretty disgusted that they can't make their software tell me what the problem is, and their help system is so convoluted or that I spend days finally coming to a community forum for the help I need.
dilly0dally
OP3 weeks agoCan anyone tell me what this DM means? Should I even trust it?