Trusted Devices - no option to add
Hi All
We are a small business selling on eBay and we have four staff members (including myself) who need to access the account. We recently moved to two step authentication and this is causing issues as the 6 digit code is sent to the eBay registered mobile phone or email which only I have access to, and I have to then give each staff member the code each time they log in. In the eBay Two Step set up guide it says there will be an option to add a trusted device when you log in but none of us are seeing this option (we have tried desktop and mobile app, and have tried clearing cache, cookies etc). I spoke to eBay on the phone and they said you can also add a trusted device by going to 'Account Settings' and the 'Sign in and Security' and then 'Trusted Devices'. The option to add a device is not there either, just a message that says 'You haven't trusted a device yet'. They said there should be an 'edit' button there but we don't see that, just a 'view' button. In my phone call to eBay they said that they would sort this within 48 hours and it would then work but this was last week and it's still not fixed. We could change the sign in email to one that all 4 staff members have access to but we would rather set up trusted devices so that we don't have to do the 2 step every time. All four staff requiring eBay access are based in the company office and no one is remotely logging on or using shared devices.
Has anyone else had this issue, or know of how to resolve it?
Thank you
donsdetour
·4 years agoget rid of the two step verification.
starkeylou
·1 year agoI enabled 2 step verification for FB and it was a nightmare = my internet service uses various IP addresses bouncing around to whatever is available on it's network. It changes often (sometimes daily). Since FB didn't recognize the IP address it kept locking my account because it thought "someone was trying to access my account" and prompting me to change my pw. After a couple times of playing the reset game to acces my FB account eventually I could no longer access using my internet service. Made no sense to me since I could access it using my daughters internet service (go figure). End result is when I logged in at my daughters I deleted my FB account.