Time Away not working
Time Away is not showing the message on the listing that I created to inform buyers, ebay's message indicating seller is away is not appearing on listings and my items I'm selling are not indicating the extended ship time
7 comments
vivabe
·1 week agoIt is working now. Time away has been posted on my listings. It is just slow.
vivabe
·1 week agoSame problem for me today September 30 in Texas. I scheduled Time Away as I always do. I later checked my listings and there was no notification about seller in on time away.
dolcetreasures
·2 weeks agoI had the same problem, I was only able to get it to work after several attempts on the main website not through Safari and not using any apps. Same issue with changing the promoted listings % in the bulk tool, the button to actuate it disappears when you try to lower the %. But if you choose to accept the dynamic pricing, it works.
mellou
OP2 weeks agothank you so much for your response!
mam98031
·2 weeks ago@mellou and @bettertogether21 You both need to get in contact with Ebay and report the issue in order to find a resolution. I'm sorry this is happening to you. Just make sure you check the settings on Time Away carefully to make sure it just wasn't an OOPs on your part.
At the top and bottom of every page in Ebay are links to contact Customer Service.
You should save this information as it can come in handy from time to time. At the very bottom is a link in which you can request Ebay to call you.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://www.instagram.com/ebay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT or ask an Agent to call you, in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
From this link you can request Ebay to call you in the USA. The option is available when Staff is available to respond, so NOT 24/7/365.
https://www.ebay.com/help/home
bettertogether21
·2 weeks agoWe are having the same problem across both of our stores. They said we did it correctly and it's working, but it's not. Asked a friend, also an eBay seller in another town, to look at one of our listings and said there's no sign of time away on our listings.
hdod7267
·2 weeks agoAnyone ever get any resolution to this? I'm reaching out to ebay today to see if they can help. We had 3 stores affected last week by this bug. One started working mid-week and 2 never did.