Third day in a row, I have new WATCHERS but can’t send offers

This message is for those experiencing persistent glitches with the eBay app and website.

For the past three days, whenever I open the app or website, I notice that many people are viewing my products and that I have several new WATCHERS. However, I haven’t been prompted to send them offers. At 1 AM, I checked the app to see if it was working properly and found that I had 67 offers to send. I was frustrated but happy that it seemed to be working until I attempted to send one of the offers. An error screen appeared, and then all the offers disappeared.

It’s becoming increasingly frustrating to pay the fees we, as sellers on eBay do, only to have them deliberately interfere with our sales. Last month, I experienced a similar issue.

I don’t need anyone to tell me to go on the website because I’ve already tried it, and the problem persists there. I don’t need anyone to tell me to uninstall and then reinstall the app, because I’ve done that, and it still doesn’t work. I’ve even uninstalled the app, reset my entire phone, and reinstalled it to see if that would fix it, but it didn’t. The issue isn’t with the sellers or the buyers; it’s with eBay itself. Its competency is deteriorating rapidly.

eBay is rapidly becoming one of those companies whose existence is increasingly uncertain. Not only do they excessively charge fees, but they also continuously interfere with sellers’ income by frequently updating their app. These updates often include frivolous features that most users don’t use, which then cause glitches. While it’s understandable that they want to fix bugs and security issues, that’s not what they’re doing.

At this juncture, there’s nothing we can do. This isn’t a seller's or buyer's problem; it’s a specific issue eBay itself is causing for its sellers, hindering their income and affecting buyers as well.

ellasbeautyandthings

144 View listings

Posted 5 months ago·Last reply 5 months ago

4 comments

eburtonlab

·5 months ago

5548 View listings

@ellasbeautyandthings

Any difference if you sign in to ebay.ca instead of ebay.com and try sending offers from there? That seems to work for some users.

If you are totally unable to send any offers, you should still have the option of lowering your prices (if there are no outstanding offers).

Unavailable member

·5 months ago

Their profile isn't available.

Apparently you aren’t aware that watchers can turn off offers in communication preferences.

So probably not a glitch.

ellasbeautyandthings

OP5 months ago

144 View listings

eBay buyers cannot directly "turn off" the ability for sellers to send them offers, as seller-initiated offers are a core part of the platform's promotion tools. However, buyers can reduce these, while sellers can bulk-disable automatic offer sending.

For Buyers:

Opt-out of Communications: You can adjust your Communication Preferences in your eBay account settings to uncheck "Offers to buyers" under the Buying section.
Limit Activity: Offers are usually sent to users who watch items or add them to their cart. Avoiding these actions reduces offers.

kensgiftshop

·5 months ago

389 View listings

@ellasbeautyandthings wrote:
eBay buyers cannot directly "turn off" the ability for sellers to send them offers, as seller-initiated offers are a core part of the platform's promotion tools. However, buyers can reduce these, while sellers can bulk-disable automatic offer sending.
For Buyers:
Opt-out of Communications: You can adjust your Communication Preferences in your eBay account settings to uncheck "Offers to buyers" under the Buying section.
Limit Activity: Offers are usually sent to users who watch items or add them to their cart. Avoiding these actions reduces offers.

Yes, members can opt out of receiving offers.

I opted out and rarely do I receive any offers now.