The photo editing tool is not working correctly on Android phone.

The photo editing tool "remove background" feature is not working correctly on Android phone. It has been like this for a few days. It is removing your image to solid white and making the background solid black. It is working correctly on desktop computer.

judy1503

2804 View listings

Posted 2 years ago·Last reply 2 years ago

4 comments

judy1503

OP2 years ago

2804 View listings

It appears to be working correctly today. Thanks for fixing this tool!

Judy

judy1503

OP2 years ago

2804 View listings

April 8th now and the tool has been completely removed from Android Phone. I hope that isn't the "fix" for this situation.

wastingtime101

·2 years ago

0 View listings

Hi @judy1503 . eBay announced recently that they'll be rolling out even more background options for photos on mobile. The removal of the tool is temporary while eBay fixes whatever's not working.

valueaddedresource

·2 years ago

5 View listings

@judy1503 eBay community staff have responded about this issue here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Background-removal-tool-completely-broken-on-mobile/m-p/34387915/highlight/true#M124997