The eBay Social Media Schedule Ahead Is Not Working
For over a week now my scheduled posts through the eBay Social Media Schedule Ahead program is not working. In another thread one eBay seller reported that theirs are being delayed by as much as 7 hours. I've waited 2 days for some to post and it didn't happen. We can post them manually through the eBay Social Media feature but we can't sit on our PC's for 12 hour stints.
Please resolve this as our business sales have almost tanked without the scheduler.
We have loved this feature and really appreciate eBay offering it to us.
Thank you for efforts on our behalf!
Kim - gr8prices1
23 comments
mcdougle4248
·2 years ago@gr8prices1
@valueaddedresource
I have a new development.
15 minutes ago the final auto-post from Saturday was posted to Facebook and Pinterest. So I go to my social page to schedule a few listings and find that my account "has lost its connection". When I try to re-link my Facebook page, it will not re-link.
@gr8prices1 Have you also lost your Facebook connection?
gr8prices1
OP2 years agoI have actually unlinked and relinked my social media accounts to see if it would change and it didn't. It has been more than 24 hours before posting again but it eventually goes.
mcdougle4248
·2 years ago@gr8prices1
I am glad that your posts are going up. It is too bad the lag time issue has not been resolved yet.
I lost my connection to FB several days ago and still cannot relink. eBay has opened a tech ticket, so hopefully, I will be able to relink my FB account soon.
gr8prices1
OP2 years agoWe just lost our connection to FB this last weekend and I am about to give up on this being resolved. It was a free services so I can't complain really.
How did you get them to open a tech ticket?
mcdougle4248
·2 years ago@gr8prices1
I am sorry to hear that you lost your FB connection, too. Hopefully, eBay is working on the issue and it will be resolved soon.
To get some attention on this issue, I tagged an eBay Community Staff Member (AKA Blues) in this thread:
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Sharing-Listing-to-Facebook-Error/td-p/34292323
Just an FYI in case you do not already know...
The three eBay staff that help us on these boards are Kyle, Devon, and Elizabeth. If you type @, then one of the staff's names, and @again, you can tag them to your post. You will see a drop-down like the screenshot below and click on the eBay staff member and they will be tagged to your post.
mcdougle4248
·2 years ago@gr8prices1
If you have not done so already, contact eBay customer service and ask them to add your account to ALERT15184.
gr8prices1
OP2 years agoI don't know how to do that.
mcdougle4248
·2 years ago@gr8prices1
To contact customer service go here:
https://www.ebay.com/help/policies/technical-issues/technical-issues?id=4220
Scroll to the bottom of the page and select an available contact option. Once you connect with customer service, ask them to add your account to ALERT15184.
If the above does not work, you can connect with eBay through their Facebook page using the link below:
https://www.facebook.com/eBay/
Once on the eBay Facebook page, click the blue Message button, and then send them a private message requesting that your account be added to ALERT15184. The message is secure, so you are safe to include your name, eBay user ID, and contact info within the message.
mcdougle4248
·2 years ago@devon@ebay
I am the "one seller" the OP @gr8prices1 is referring to with scheduled social posts that finally posted 7- 8 hours past the scheduled time for posting. The OP's scheduled social posts are sitting in the queue for 2 plus days without posting to their social media pages.
Here is the thread where the OP and I discussed the issue yesterday: https://community.ebay.com/t5/Selling/What-happened-to-the-eBay-Social-Media-scheduling-ahead-tool/m-p/34269947#M2350728
Can you get this in front of the team responsible for the Marketing>Social tools?
devon@ebay
Hey @mcdougle4248! I will be sure to get this over to the correct team and if they need additional information I will be sure to reach back out.
mcdougle4248
·2 years ago@devon@ebay
Thank you!
gr8prices1
OP2 years agoThank you, Devon!
gr8prices1
OP2 years agoAny update for us when this will be resolved? I am seeing lag times between 11 hrs to more than 24hrs.
mcdougle4248
·2 years ago@gr8prices1
@devon@ebay
I did not have any scheduled posts over the weekend, however, I have auto-posting enabled. None of my new listings have made it to my social media pages since Friday's new listings were posted on Saturday, 23 hours after the items were listed. I am now looking at way over 24 hours of lag time for new listings from Saturday.
gr8prices1
OP2 years agoYeah, it's not being fixed yet. I have decided to schedule every day and assume it will be for the next day. It takes a bit of time but eventually it will all even out. I hope.
mcdougle4248
·2 years ago@gr8prices1
Yeah, that is what I am doing, too. It is not so good for my auctions, but I can make it work. Hopefully, eBay will be able to get the extended lag times shortened in the future.
valueaddedresource
·2 years ago@mcdougle4248 this is really starting to remind me of another conversation from years ago - remember when there were similar lag issues with scheduling mark down sales?
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Promotion-Manager-Markdown-Sale-Delays-Follow-Up-To-Weekly-Chat/m-p/30317378/highlight/true#M62690
At the time a then-eBay staff member (now anonymous) had indicated one reason there may be delays with markdown sales is that because the price was changing, that could trigger a review of the listing for policy violations, prohibited items or other security concerns and that review could delay the start time.
Ultimately, there were also technical issues involved in that markdown debacle, and it wouldn't surprise me if what you all are seeing now with Social posting is also a technical issue or servers being bogged down, but going back and reading that old post made me wonder if there might not also be some behind the scenes review process that could be slowing things down too.
If so, that would seem to completely negate the entire point of scheduling, like several pointed out about markdowns as well, but it would be helpful if eBay disclosed that so sellers could plan ahead or at least make peace with the fact that they shouldn't rely too much on being able to actually schedule posting for a specific time.