The "Contact Seller" function will not allow me to write a message to Seller
When I need to ask a Seller a question about an Item and hit the "Contact Seller" button on the Item page, the popup will not allow me to type in my question. I have tried to workaround by first hitting the Seller's name or going to Seller's store and then hitting the Contact Seller button on the page I am sent to, but the inability to type in a question on the popup remains. this has not been an issue in the past, but the issue arose about 6-9 months ago (approx) and persists.
1 comment
wastingtime101
·1 year ago@britcam
Messages are no longer formatted like emails; they are formatted like messages. It operates the same way a chat window does. Ex: when you contact customer service here on eBay using the chat option, and when you send a text message on your phone, you type in the space at the bottom, not higher up where messages are displayed.
At the bottom of the message window, the box that says 'send message' is where you click to start typing. I'm hoping eBay will update that 'send message' text to something more instructive in the near future, like 'compose message', and eliminate some of the confusion stemming from the crowd that is not familiar with text message / chat format.
The photo landscape icon on the left is for attaching photos. The paper airplane icon on the right is for sending the message.