Technical issues with website- Cases closed because the buyer asked us to step in LIES | Report eBay Technical Issues

slipnslide123 · 2024-12-14T17:26:39.354000Z

A few weeks ago I had two cases closed without seller resolution. Both cases were closed at 3:30am in the morning following an email stating that the buyer asked us to step in. When I asked the buyer if they contacted ebay to close the case both buyers adamantly denied doing so. It's pretty obvious that eBay's case system is handled by a computer or AI so they don't actually have to pay anyone to do anything. Ok. That's fine. BUT WHEN THE BUYER OPENS THE CASE WITH THE "I STILL WANT THE ITEM" WHY WOULD THEY AUTOMATICALLY CLOSE THE CASE? I was prompt to respond to all messages, and the buyer was HAPPY TO WAIT! THE BUYER WAS NOT HAPPY THAT YOU CANCELED THE SALE WITHOUT THEIR REQUEST! Both buyers immediately came back and purchased the item that I promptly shipped out once received from the manufacturer. One of the two left a glowing review with photos on my feedback! This needs to change! It's an assenine and lazy way to operate eBay! You can do better! Quit outsourcing the important jobs to AI! It's ridiculous! Now I'm looking at a possible below seller standards because of these two auctions. I've built my ebay reputation over 22 years and this is how it all ends. I'm not paying extra fees on sales because I'm below standard. I'm taking my $89,000 in inventory and going elsewhere if this isn't resolved. The ebay rep i spoke to said "no problem, I see what happened, I see that they came back and bought the same item because our system canceled it too soon" that was 5 days ago.

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Technical issues with website- Cases closed because the buyer asked us to step in LIES | Report eBay Technical Issues | eBay Community