Technical Issue Drop down boxes not working
I have called ebay chat and assistant twice now and they just don't seem to understand this problem so far. On the "seller hub page" under "Active" " all selling " there is a "Category " box with a Drop Down Arrow where you can select your store category and edit accordingly. DOES NOT OPEN UP.
Also there is a "Sort By" drop down box with arrow this opens up but "does not sort". This sorting is for newly listed, ending soonest, most watchers etc. My box is locked on "ending soonest" and will not open up to anything else.
Just happened a week ago and is preventing me from editing, adding and deleting and sell similar functions.
A work around was given and that does not completely work. Under "Listings" all selling, category arrow does not work, meaning it does not open up.
Along with this problem, my seller hub page does not accurately list my 50 or 100 active listings, I have to hit the scroll arrow to populate the full page which was opening up that page correctly for the last 20 yrs.
Reading thru I see this happens to many occasionally and sort of corrects itself eventually.
It is not your browser, or your cookies or cache, it is ebay fixing and enhancing the systems periodically and causing other problems in their fixes.
My best guess, is that proper testing does not occur when new systems fixes are installed.
Hopefully someone will help here. My phone call has escalated this to "someone in the tech unit".
genous1970
·1 year agoI just upgraded my very old MacBook Pro to a new MacBook Air----when I go to seller hub---on active listings, the dropdown arrow does not function on the new computer, but ironically will function properly on the old computer--spoke with agent from eBay--he told me that it should be corrected in 24 hrs.----lol
rebe-1976
·1 year agoHello, my eBay page is presenting the same problem, wonder if you were able to find out how to fix it , I been calling eBay but they don't know either what the problem is .
Thank you ,
Rebeca
eburtonlab
·1 year ago@rebe-1976
What browsers have you tried? Latest versions?
Any difference if you try another browser?
rebe-1976
·1 year agoNo difference, I have two stores an one is perfectly fine . Also the page is kind of different, I attached a picture
The problem I try to do inventory and can't search the SKU , because the drop menu just give me one option 😕
wastingtime101
·1 year agoI suggest starting a new thread @rebe-1976 since your issue is unrelated to the original post.
You can search SKU by typing in the search box where it says "search by title, sku, or item number." The drop down selection is to change and search by item description only.
It's not a tech issue, it's a change in seller hub navigation which, in my opinion, really stinks and slows down the workflow.
rebe-1976
·1 year agoThank you , I will , but the drop menu doesn't work only thing the drop is item number , it don't give me any other option , my page is different too 😕
But thanks I will open a new thread
Rebeca 🙂
wastingtime101
·1 year agoYou missed my point. You only use the drop down if you want to search by item description @rebe-1976 . If you want to search SKU you just type a term in the search box and hit enter. No need to use the drop down.
rebe-1976
·1 year agoGot it 😀
Thank you, I guess is a different layout than my other store ðŸ‘ðŸ½
oriental-antiques-uk
·1 year agoYes, other users are reporting the same issue, for example: https://community.ebay.com/t5/Report-eBay-Technical-Issues/Not-able-to-send-offers/m-p/34626994#M130445
Hopefully, this will be resolved soon!
themountainhall
·1 year agoSame problem here. Cleared cache, cookies, history, all data, checked for updates, disabled blocker, restarted.
Earlier I also had automatically re-listed items disappear for several days (from unsold as well as active, and supposedly this normally takes no more than 12 hours) before finally showing up eventually, I'm guessing that was just system bog but maybe it's related? Seems unlikely.
Very big problem as my active listings page seems to have every drop down arrow and some buttons disabled, so I can't take actions, expand or collapse trees, send offers, or even sort my items. Other menus on other parts of the site work just fine.
Update: I believe this may be an associated issue as my active listing page also hangs when I navigate back to it from within the seller hub specifically (though refreshing or accessing from elsewhere does produce the version with broken menus):
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Manage-Active-Listings-page-will-not-load/td-p/34244441
Hopefully it's just a choppy day for some reason, will try support when open and update if there's a fix or it's just a server issue.
Update: Confirmed it started working at random several hours later. Not ideal but if anyone hits similar snags I guess you just have to wait it out. If it is helpful, I noticed this and my previous re-listing problem both resolved around 5 a.m. PST. Perhaps there is a maintenance window or update schedule related to this.
gregmm
·2 years agoYes I am having the same issue
eburtonlab
·2 years agoDo you see the same issue in other browsers?
Do you have the same problem using an alternative (non-seller hub) link?
https://www.ebay.com/mys/active
I'm not having any issues like you are seeing.
Even though you say it's not your browser, your cookies or cache, it still maybe what is causing the issue also using a bookmark to get into your Seller hub may be corrupted. Try logging out completely. The log in without using the bookmark page.
Sometimes doing this clears things up.
boomersbiz46
OP2 years agoYes, I did that and still doesn't work. Thanks for your help.