switched items purchased
Order no 18-13584-61221 for 18volt RYOBI power head edger was switched for a RYOBI edger expanded part which I purchased form ebay. For you to get ab
ny help on ebay you have to be Houdini the phone , help desk, are not ment for the elderly. there desk is maned by robot that don't but frustrate you. I guess if I receive the unit I have send it back . but I don't know how to process a return on the system
4 comments
kensgiftshop
·10 months ago@fredl-74
If you receive an item other then what you ordered, you're covered by the MBG and it's pretty easy to use.
Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
klhmdg
·10 months agoIm not 100% sure what you are asking about but, have you read the eBay MBG?
If you are saying you ordered an 18volt ryobi powerhead and received a ryobi edger,
go to your purchase history and and request a return for Not As Described.
dryophelia
·10 months ago@fredl-74
If you received something different than what was listed, go through the eBay Money Back Guarantee. Open a return, choose ‘doesn’t match description’ as the reason.
There should be a link to the MBG in a couple places in the listing.
eburtonlab
·10 months ago@fredl-74
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/