store keyword search is still not working
I am still waiting for the tech department to fix this and am tired of waiting
three out of four search bars on ebay show 0 results with certain single keywords
does anyone now what is the status of this alert..... ebay ALERT 14435
i spoke to ebay 5 minutes ago and was given a credit of my store fees for Feb.
I am getting tired of the search bars not working in my store
the search bar in "see other items " is also broken and the main one in seller hub is still not working
that is three search bars that do not function as intended
23 comments
anasazirose
·3 years agoThis isn't store keyword search, but someone suggested that if one search is broken, they all are.
Here is this morning's search for red moroccan bible youth for Christ
eburtonlab
·3 years agoWhen a search turns up no exact matches, eBay will attempt to expand the search to find some likely results -- either results matching fewer terms, or results with the keywords in the body of the description.
If you look closely at the black cat candle listing, you will notice that the body of the description contains a very long essay about Halloween in light grey text which contains all of your chosen search keywords.
anjie234
·3 years ago@devon@ebay
Forgot to say that I have several specific examples of how the SEARCH function is defective .
Please let me know if anyone is interested, I'll be happy to provide the details.
And, YES, of course buyers are going elsewhere when they believe that the things they
are looking for aren't available here on eBay. It's terrible!
Best wishes to all in remedying this unfortunate situation.
anjie234
·3 years ago@devon@ebay
@dhbookds
Hey everyone,
This issue is absolutely sitewide! And it is NOT specific to / limited to eBay Stores.
I don't have a store, and have the same exact problems when searching my
active listings in the Seller Hub.
@1tuna
Also, when you say there are "3 search bars that aren't working", you are correct...
they aren't! However, I'm inclined to think that they all use the same search algorithm, no?
It's SEARCH, in general, that isn't working (at all!). It's not multiple problems that are
specific to where a search is conducted (Seller Hub, Store, the eBay general search
bar, etc.). It's important to have specific examples from all the different search aspects in
order to troubleshoot the issue.
I guess I don't understand why eBay has multiple tickets for this problem that
are specific to where a search is done. It just doesn't make sense to me.
No wonder things seem to be so disorganized, and tickets are being lost, etc.
anasazirose
·3 years agoTIME TO EDIT EXPIRED, REPOSTED, SO SORRY I searched for pyrex in my active listings, should have 3, results are 0. search for flameware, the pyrex flameware comes up. Search for amber, the amber pyrex comes up. Put pyrex in quotes, all 3 come up. Try to edit all 3, wouldn't work, tried again, nope, tried 10 min lates, finally get edit screen.
Same thing in my store
 
 
 
Pyrex in quotes works
THEN, searching for flameware gets me 14 results for flatware, and these results aren't flatware
I know I'm a small seller, and I'm not an IT, but I see lots of posts saying search doesn't work, then it does, then ebay rolls out a new look, then search doesn't work, but hey, it works with quotes, then searching dodge challenger in Toys gets you zero in toys, but lots in Auto, unless you add diecast.... combine this with lackluster sales and maybe buyers searching are not finding what they want so they go elsewhere. Maybe most buyers aren't coming to the community when search doesn't work, most aren't adding quotes, maybe they're just going elsewhere. Maybe if search was fixed and IT didn't make 'unnecessary' changes like store pop ups and such and concentrated on issues that come up, customers (which includes buyers AND sellers) would be more content. Sorry for the doubled pictures, I couldn't delete them in the edit, if there's a button, it hid from me. Sorry if this seems like a rant, I was attempting to edit categories and add items to store categories, and not being able to search properly has had me working on this for over an hour.
partfinds
·3 years agoWow. Now tell GENZ they need to use dinosaur type searches with inverted commas to find what they want. 😂
ebay should make a manual for buyers
anasazirose
·3 years agoI searched for pyrex in my active listings, should have 3, results are 0. search for flameware, the pyrex flameware comes up. Search for amber, the amber pyrex comes up. Put pyrex in quotes, all 3 come up. Try to edit all 3, wouldn't work, tried again, nope, tried 10 min lates, finally get edit screen.
 
 
 Then, try pyrex in my store, get zero,
Pyrex in quotes works
searching for flameware gets me 14 results for flatware, and these results aren't flatware
I know I'm a small seller, and I'm not an IT, but I see lots of posts saying search doesn't work, then it does, then ebay rolls out a new look, then search doesn't work, but hey, it works with quotes, then searching dodge challenger in Toys gets you zero in toys, but lots in Auto.... combine this with lackluster sales and maybe buyers searching are not finding what they want so they go elsewhere. Maybe most buyers aren't coming to the community when search doesn't work, most aren't adding quotes, maybe they're just going elsewhere. Maybe if search was fixed and IT didn't make 'unnecessary' changes like store pop ups and such and concentrated on issues that come up, customers (which includes buyers AND sellers) would be more content.
dhbookds
·3 years ago@devon@ebay
anasazirose has certainly posted proof of the problem.......along with others........
but apparently you can't get anything done/reported because it's a "not sitewide" problem.....or at least not enough reports to be considered site wide.....
Can you, at least, guide the stores team/person in charge of stores and Seller Hub team to this thread so they might delve into the problems and perhaps get something done?
devon@ebay
Hey @dhbookds! I can make sure to have this passed along to the correct team and have them take a look into this.
dhbookds
·3 years ago@devon@ebay
thank you!!!
fatgrandmafinds
·3 years agoI'm chiming in here too since they seem to be ignoring us. This issue has been going on for at least 2 solid months now and it needs to be fixed. I don't know who's supposed to be working on this or what they did but it's obviously going to affect sales and if buyers aren't finding things they'll shop elsewhere.
partfinds
·3 years agoI wrote about vanity or vanity mirror in different thread was retuning 0 in my store while i have at least 7 listings.
kansas1stind
·3 years agoI am selling things made by the manufacturer "Siemens" in electrical B&I, that searchword does not work in my active listings or even my store page. I have to query the entire website and sort by distance to find my own listings with that brand. Many such cases, and pretty annoying to say the least.
dhbookds
·3 years agoI tested Siemens also, and can confirm no listings show up with that keyword..........
dhbookds
·3 years ago@devon@ebay
I would also point out that searching for encore in Seller Hub/active listings also returns 0 listings........that problem may be being lost in the discussion about stores search problems......
stainlessenginecovers
·3 years ago@devon@ebay
Just tagging on and not sure this is the 'exact' same issue; but in a Store
When you click on Blue Socks
The 'Red Shoe' listing shows up
Was doing it over the weekend. Then 'stopped' and looked like it was fixed on Monday
Here we are Wednesday, and like the little girl in Poltergeist staring at the TV:
IT'S BACK!!
fatgrandmafinds
·3 years ago@@stainlessenginecovers Same thing is happening to me. If I search the word "ornament" in my store or in seller hub I get ornaments but I also get 3 other items that don't have the word ornament anywhere in the listing name.