Shipping Options Just Disappeared?

Question

Just tried to create a listing from my computer like always and when I went to indicate the weight/dimensions my shipping options disappeared along with weight/dimensions? Any idea what's up?

devon@ebay · Accepted Answer

@natoman777 wrote:

devon@ebay Please let us know when it is working. Thanks!

Hey @natoman777! The Product team is currently rolling out a solution. As the rollout happens Shipping Options will go back to working as indented.

amazingelenarose · Answer

I'm having the same problem with shipping. I opened a case Saturday with customer service and they said it would be fixed by today. Nothing, no contact at all. I had to put my store on time away.

geology-junction · Answer

Same for me. Absolutely nothing shows up under 'shipping options' for me to select. It all disappeared. There is nothing there at all. No drop down menu, no way to put dimensions or weight in. This is ridiculous! I can't list anything.

bmtoys · Answer

Seems to have been fixed here. Just listed 2 items.

equality4all · Answer

same, twice today and never before in three years--what the heck--and it's giving me the red emergency banner that shipping weight is blank ugh

collectibles-and-curios · Answer

Interestingly enough, My Ebay page has also changed, and my profile pic reverted back to the one I used three months ago.

moreblues4u · Answer

Same here, but only on one of my accounts. Strange.

collectibles-and-curios · Answer

Same. They KNOW it's an issue, whether it was done on purpose or not. Why aren't they notifying anyone as to what is going on. I am at stalemate here, cannot list a single item I had set to put up today. Very frustrating to say the least! I was just getting back to selling again. This is gonna hurt them badly in the long run.

marjie824 · Answer

I see shipping options in the drop down but no place to add weight. I tried using sell similar and found all my listing with calculated shipping have no weight amounts and no place to add it.

I did have the new simple ship option on a flat rate item and I get weight options on free ship but I am not using free ship for these heavy calculated items. DARN eBay, fix it.

jdfan3340 · Answer

Mine is the same. So I created the listing on my laptop, and then revised the listing on my phone on the app to fix the shipping weight. A pain. But a work around until it's fixed.

garagecleanout · Answer

Whew! So I'm not crazy. Spent way too long thinking it was on my end. I hadn't done any listings in a while and thought it was just hidden somehow. Ebay really needs to spend a couple bucks on UI testing before releasing updates - cheaper that all of us and then some not listing, selling, generating revenue.

jewelsjewels4you · Answer

I'm having the same issue. Any suggestions yet for a fix to this? There's no way I'm letting eBay decide what the shipping costs/weight/size are. I also "heard" in a google search that I may have something to do with "high Value" listings (over $500.00) and the type of listing format we choose???

csbbct · Answer

@devon@ebay Devon - This is a huge issue for sellers! We cannot list anything right now. Can you please check on the status and let us know, please? Thank you!

trip98 · Answer

Same here. Selling templates also affected.

mrmomz · Answer

I am having the same issues with a new listing and even revising a listing. W eight/Dimensions and services are gone. The place to enter this information. I hope this isn't effecting potential sales. I contacted customer service and they did't mention that ebay was having this issue but they promised to contact technoical support to resolve the issue. Nice Going Tech Nerds!!

abclovell · Answer

Happening to me too....

my.cottage.rose.garden · Answer

Just checked an item I had relisted with a different method of shipping from the original listing and it was not changed. Still listed as Priority and not the new, less expensive choice. Better check anything you have relisted and thought you have changed while this problem is going on.

natoman777 · Answer

I am having this problem as well. Can do it on phone but not on laptop. @devon I think is the helper? Need eBay to step in please!

decoray · Answer

Trying to list today and the options for weight size carrier have all disappeared. Hopefully someone at eBay will notice that the listing totals are way down and do something about. Fingers crossed.

tortuga_trading · Answer

I'm also affected by this. Was working earlier this morning. New and existing listings are not showing the package dimensions and weight. Waiting patiently to list....

jdbelt1960 · Answer

The same happened to me. I cannot put nothing for shipping either.

songoftheharpy · Answer

I also have the same problem after getting home from work. It means I cannot list ANYTHING today because it may be purchased by someone with the incorrect or no shipping cost at all. Since I cannot edit it or put in weight I am not going to risk it because I have no idea what the broken system thinks is "normal" for it to autochoose

bowserstein · Answer

eBay: Stop trying to Apple-ify / Simplify all your stuff! Just let it be plain, ugly, but FUNCTIONAL. Stop trying to make it look 'sleek' and 'user-friendly'. Just make the dang stuff work and have the stuff we need to change right there. Stop hiding it behind drop down menus and switches and other crap. Just make it fast to edit, not this 'fancy looking' garbage.

grand-and-glorious-purpose · Answer

@lb23cavaliersmvp wrote:
Just tried to create a listing from my computer like always and when I went to indicate the weight/dimensions my shipping options disappeared along with weight/dimensions? Any idea what's up?

More ebay as usual.

It's doing it to me too.

bj179 · Answer

Same here, not sure what is happening other than that they are working on something and it created a glitch?

sunnydaze45 · Answer

It is happening to me on my PC - so I have to list on the PC and then go into my cell app and revise and add the shipping. UGH!!! MORE time used up...

thecollectionbuyer · Answer

Wouldn't it be great if someonr from ebay would just show us a little courtesy by coming on here and saying "yes, we are aware of it, we are working to fix it asap." Instead, like the last 10 glitches, just silence from tech support. **bleep**?

mykil · Answer

Same Issue, glad it is not me. Tried it on several browsers and nothing.

5frogponds · Answer

Below, I copied and pasted what is literally the only thing showing up under Shipping when I try to complete my listing. No weight or dimensions options, no carrier choices. I appreciate others posting that it is also happening to them and what they know. I'll check back another time to see if it's fixed.

This is all I see:

Shipping

Shipping policy

Calculated: USPSParcel , 3 business days (257367786016) (0 listings)

rjsretrogaming2012 · Answer

Having same issue.

buff2buff · Answer

Having the same issue. I also checked existing listings and if you try to revise something the shipping field is also blank. Looks like another job justification exercise from the eBay techies - ie fixing something thatâ€™s not broken.

youwholindylou · Answer

same problem for me - 2 ads shipping weight was available. Now trying to write another and have rewritten twice with no luck.

resting_kitsch_face · Answer

Same problem, and the weights have also disappeared off of my scheduled listings.

norskmediashop · Answer

We were told this is a known tech issue today and they are trying to resolve it, or so they say.

lackeykay · Answer

If you use the bulk revise/edit tool you can then select your listings individually and use the 'bulk edit' option to change the package details for each. Appears to still work.

ajkoehler · Answer

I'm having the same problem. I can select a Shipping Policy, but there's nowhere to enter weight/dimensions.

babyers88 · Answer

the rep I just spoke to was not aware of the issue but they are creating a ticket for me, so well see how fast this gets resolved everything was working fine a couple hours ago

e-dazed · Answer

Same problem.

swenson8781 · Answer

Came here to see if I was alone... clearly, I'm not! lol My guess is they are trying to 'update' the shipping section of listings. Programmers might want to do this stuff in the middle of the night though, at least not as many people likely listing items then.

farmhousefavorites · Answer

Same problem. Can't enter weight/dimensions, etc. Logged out, and back in, and same problem. So obviously a glitch on Ebay's end. I was hoping to get my Friday listings done early today, lol (9-4). I don't have this simple delivery option others are writing about, so not sure what the issue is. Is there still a Known Issues page...I haven't checked that for a long time, so not sure if it's still there.

jonathanbrightlight · Answer

I was having the same issue, it cleared up a while ago, and then I just tried now and it's back. I did contact eBay Customer Service and report it, but no more info yet.

piscataquatrading · Answer

This has been happening to me intermittently for the last few hours as well. When I try to create a new listing, the boxes to enter weight and dimensions under the shipping section donâ€™t appear at all. If I try to publish the listing anyway, it throws an error saying weight is missing.

Earlier today, I was able to work around it by saving the listing as a draft and then resuming it â€” the fields would usually show up after that. But that trick no longer works either.

For context, I use shipping policies (Ground Advantage is my default), in case that has anything to do with it.

Definitely seems like a sitewide bug. Hope eBay is aware and working on a fix.

norskmediashop · Answer

same issue when revising, relisting, or creating,,,,there is no shipping options etc...cmon ebay this is inexcusable ...can't do anything with current or new inventory...............ebay confirmed ongoing tech issue today with this.

lackeykay · Answer

My shipping polices are still there but I can't enter package weight and dimensions.

junquee1 · Answer

I'm having the same problem.

geo2061 · Answer

@lb23cavaliersmvp same here .. it is - Thursday / Happy Update Day on eBay .. will probably just keep creating listings and add shipping when problem is cleared...

lunarresale · Answer

Having the same issue cannot complete listing because of missing shipping options

lb23cavaliersmvp · Answer

Also tried to revise an existing listing and again no shipping options are listed. Was a setting changed without my input?

hartungcards · Answer

This likely has something to do with the "new" Simple Delivery option which has just shown up with no explanation of what it is or what it does. I would assume this latest "improvement" will cause untold problems until it's fixed or totally abandoned, whichever comes first.