Shipping Label won't print receipt even though I have "add receipt" is checked off

I always print my shipping labels with the receipt at the bottom of the page but today, I couldn't get the receipt to appear. I double checked my settings and the "add receipt" box is checked off. Did something change or is this a technical issue?

thevintagedownsizer

28 View listings

Posted 2 years ago·Last reply 2 years ago

2 comments

thevintagedownsizer

OP2 years ago

28 View listings

Thank you for the reply. Yes to all. Same settings that I've always had. I don't sell enough to use bulk labels.

wastingtime101

·2 years ago

0 View listings

To confirm @thevintagedownsizer

1. you checked the add receipt box

2. made sure you're using the 8x11 size

3. are purchasing single labels, not bulk

Is that correct? All 3 factors must be in play for the receipt to print.

Do you see the receipt on the preview before printing?