Shipping Label Issue From Yesterday
EBay now has this identified on their shipping label page..."
We are aware of an issue where sellers see deliveries already occurring for recently purchased lables via tracking ID numbers. This is in error and we are working to correct this. This will not impact delivery of the package."
Please post here if you attempted to purchase a shipping label today via ebay and your outcome? Thanks.
18 comments
tobaccocardyahoo
·1 year agoI purchased a new label last night and notified by buyer of the new tracking number (which is unused) last night.
BTW the flash of light for the account specialist was that the shipping date was before the sold date. Consider that in any communications you have about the problem.
catzuzan
·1 year agoJust got off phone with PO in Elmore. Tracking number is incorrect. Sent to Lake Bend Elmore. Either package was delivered to another person or glitch in Ebay or Post Office system. PO in Elmore contacting another PO to see if packages have been sent to other people instead of correct address also. Please reply ASAP. Thank you.
catzuzan
·1 year agoThis was item I purchased from Ebay.
tobaccocardyahoo
·1 year agoEbay customer service contacted an Account Specialist who refunded the cost of shipping on the package I bought postage for yesterday and told me to buy another label.
Anyone bought a correct label today?
jaslyns_vintage_finds_n_more
OP1 year agoGreat to hear, that exact thing happened to me too!!
penny_pinching_jewelry
·1 year agoI only have one label purchased yesterday that already is in use on someone else's package. I tore it off my package and I'll go to post office tomorrow and post my other stuff and the one I tore the label off of. Then I'll manually put tracking in when I get home unless Ebay gets it fixed soon. Penny_Pinching_Jewelry
jaslyns_vintage_finds_n_more
OP1 year agoHello, since I created this post, just supplying an update on this. Because I was not comfortable with my one label I created yesterday showing it was in Greensboro, NC and I had not even supplied it to the post office, I called Ebay Customer Service today. I was eventually transferred to a specialist. They said I had two options - #1 - Leave the tracking as is and she assured me the package would still properly be tracked to the location when I eventually drop it off at the post office. #2- Void the label now and create a new label if I am still not comfortable with the current tracking showing Greensboro, NC. I chose #2 and the specialist immediately refunded me my original postage. I printed out a new label with correct tracking. I know Ebay Customer Service is hammered many times within the Ebay Community and to be honest, I am not 100% satisfied with them at times, they did very well in this instance. Thanks.
bdawgscollectibles
·1 year agoThat’s good to hear! They keep telling me they can’t refund me because this is a usps issue and to contact usps.. so frustrating as it is ebays issue. Guess I’ll try and contact them once more tomorrow because I don’t feel comfortable shipping this label either even though they are claiming it’s fine
*videogames
·1 year agoIve also been told they can't refund the bad label. I purchased a 2nd label that worked, but now I'm out the shipping cost twice (on a $9.99 free shipping item). I'm unable to void/cancel the bad label as I get an error it's already been used.. thanks ebay
bdawgscollectibles
·1 year agoVery frustrating… and I’m being told to ship this and it’s fine which I highly doubt. Pretty ridiculous.. going to call tomorrow once more you should do the same. We shouldn’t have to waste money on 2 shipping labels.
When eBay has these types of issues they need to create an internal alert for all reps on what to do for sellers. I hate how we all always get different resolutions and answers when we are all dealing with the exact same issue. It’s very frustrating they keep denying us a refund.. I feel they still don’t understand the issue totally either which is another issue entirely and a very common occurrence at least ime reps just always have a hard time understanding the issue and just give horrible help half the time
jaslyns_vintage_finds_n_more
OP1 year agoI would ask to talk to an account specialist if the original person doesn't understand. An account specialist immediately refunded me my money when she figured out what happened. Read up above at my post for assistance. Thanks.
jaslyns_vintage_finds_n_more
OP1 year agoThe next time you call, if the original person doesn't understand, ask to talk to an account specialist about this issue. The one I talked to immediately knew what was going on. I hope that helps!!
bdawgscollectibles
·1 year agoAppreciate that tip I’ll try once more tomorrow Monday morning when I get a chance and ask for an account specialist specifically.. appreciate the help!
bw14850
·1 year agoGood choice, I just mailed mine and god knows where it went. The tracking only shows the previous tracking number and not mine. Buyer said he never received. USPS said a tracking number that was reused would result in invalidated postage and not be shipped.
bdawgscollectibles
·1 year ago 
 
Purchased label yesterday Saturday 9/28.. was given a already used tracking number that shows delivered to another state than the buyer just last week and and originated from another state than myself earlier this month.
Spoke to eBay yesterday and today and have now been told to just ship the package and that it “should†update. I am hesitant but might just wait in line tomorrow at the post office for once for a drop off receipt and to confirm with them the package seems all good. This is just so strange, hopefully tracking actually updates once dropped off.
bw14850
·1 year agoHi, this happened to me for a package I sent on Sept 28. I never thought to check the tracking number before I sent it. I used the self service drawer at usps so don't have a receipt. Then poof the package disappeared somewhere because the tracking only followed the other package with the same tracking number that someone else used a few days earlier. Buyer said he never received. Local postal worker said packages that have a reused tracking number are placed in a dead pile. Did yours get delivered?
cubster63
·1 year agoIt happened to me yesterday. A label I printed showed up as delivered to a different address two days ago and I didn't even send the item out yet!! The buyer actually brought it to my attention a couple hours after I printed it. They said there must be an error because my package shows delivered and I just paid for it. I just talked to an eBay rep today and they hadn't heard of this happening and told me to have the label voided at the post office and make a new one. When I went to make a new one, I saw the message about the issue. Hopefully I can send it out as is and the tracking will show properly when scanned by the USPS.
mrfindit
·1 year agoMaybe E-Bay fixed the issue then, because I am not seeing this message on my Shipping Labels page or my Orders page. If they were showing this message and now they aren't, maybe that's a good sign.