Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
@selsa84 my Performance tab loads fine, so it's not a site-wide issue. That doesn't mean it's not a technical issue on eBay's side, but you haven't confirmed what you've tried to do on your end to fix it. You can't assume it is on eBay's side until you've eliminated your device/internet connection as the problem.
If you've already tried multiple browser's/devices, cleared the cache as suggested, and I would suggest trying from a different internet connection if possible, then make a post on the eBay Technical Issues board too, to get it visible to the right people:
I've tried using different computers. Even when I did the twitter CS they saw that it wasn't working. It is 100% an eBay issue. Never said it was site wide, different accounts are on different servers. I've done all I can do. Called 3 times, done twitter 4 times and nothing. I've done the tech boards.
That really doesn't tell us much as to what you have done. In the 4th post on this thread, I posted the following, you have never told us if you had tried this.
Often times when an issue is a display issue or presentation issue, the fix is doing the following. I know it sounds strange, but it really works often.
1. Clear your Cache and Cookies
2. Shut your device down and wait about 10 seconds, then start it back up and see if that improves anything.
3. If #2 doesn't work, try changing your Browser.
I hope you will come back and tell us if this worked for you or if you need further assistance.
Nobody's doubting it's possible, but when it's working for others (in fact, so far no one else is reporting it's not working that I've seen), the assumption is that it's obviously not a site-wide issue, and possibly not a technical issue on eBay's side at all. That seems reasonable to you, does it not? The fact that it's not working at a different location does mean it may be an account-level issue on eBay's side, but you need to pull back and look at this reasonably before getting mad at us for trying to help.
I'm not mad at all. As I said I've done all I can do. When I called they said it indeed wasn't working and they'd open a ticket, 10 days later did twitter and same, they couldn't access it either and they opened another ticket. I've tried multiple computers, browsers etc. nothing works. In fact someone else did comment that they were having the same issue
Do you have another account on Ebay? If so, can you see that account's info that you can't on this ID?
I did see that one other poster above did say they were having a similar problem, but then didn't tell us anything else nor have they posted again. Hard to say if it is the same issue at this point, hopefully they will come back.
For what it is worth, I'm experiencing the same issue with the traffic tab in the sellers hub. Very frustrating and before someone suggest to reboot, clear cache or try different browser...I've tried all to no avail. Just wanted you to know you are not alone.
Often times when an issue is a display issue or presentation issue, the fix is doing the following. I know it sounds strange, but it really works often.
1. Clear your Cache and Cookies
2. Shut your device down and wait about 10 seconds, then start it back up and see if that improves anything.
3. If #2 doesn't work, try changing your Browser.
I hope you will come back and tell us if this worked for you or if you need further assistance.
Often times when an issue is a display issue or presentation issue, the fix is doing the following. I know it sounds strange, but it really works often.
1. Clear your Cache and Cookies
2. Shut your device down and wait about 10 seconds, then start it back up and see if that improves anything.
3. If #2 doesn't work, try changing your Browser.
I hope you will come back and tell us if this worked for you or if you need further assistance.
Good Luck.
This is not strange, it's standard and basic procedure. A good first thing to try!
I realize that, but many do not. It is often the problem when there is a display type problem. But many don't think it is something this simple until they try it.
kh-light
·10 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
digger_pull
·10 months agoHaving the same problem as above. Tried Safari, Chrome, laptop, ipad. Wasted ages!
Time to find another selling site!!
wastingtime101
·10 months agoThey could have been running updates at the time @digger_pull . Try again now and do a reboot if needed.
eburtonlab
·10 months ago@digger_pull
Try using a newly installed browser with default settings and no add-ons installed, or else try another link to view your various selling pages.
Seller Hub Overview:
https://www.ebay.com/sh/ovw
Direct links:
Orders (https://www.ebay.com/sh/ord)
Active listings (https://www.ebay.com/sh/lst/active)
Marketing (https://www.ebay.com/sh/mkt)
Performance (https://www.ebay.com/sh/prf)
Payments (https://www.ebay.com/sh/acc)
Research (https://www.ebay.com/sh/research)
Alternate links
Selling Overview:
https://www.ebay.com/mys/overview
Alternate Sold:
https://www.ebay.com/mys/sold
brightlightbookseller
·1 year ago@selsa84 my Performance tab loads fine, so it's not a site-wide issue. That doesn't mean it's not a technical issue on eBay's side, but you haven't confirmed what you've tried to do on your end to fix it. You can't assume it is on eBay's side until you've eliminated your device/internet connection as the problem.
If you've already tried multiple browser's/devices, cleared the cache as suggested, and I would suggest trying from a different internet connection if possible, then make a post on the eBay Technical Issues board too, to get it visible to the right people:
https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db
selsa84
OP1 year agoI've tried using different computers. Even when I did the twitter CS they saw that it wasn't working. It is 100% an eBay issue. Never said it was site wide, different accounts are on different servers. I've done all I can do. Called 3 times, done twitter 4 times and nothing. I've done the tech boards.
mam98031
·1 year ago@selsa84
That really doesn't tell us much as to what you have done. In the 4th post on this thread, I posted the following, you have never told us if you had tried this.
Often times when an issue is a display issue or presentation issue, the fix is doing the following. I know it sounds strange, but it really works often.
1. Clear your Cache and Cookies
2. Shut your device down and wait about 10 seconds, then start it back up and see if that improves anything.
3. If #2 doesn't work, try changing your Browser.
I hope you will come back and tell us if this worked for you or if you need further assistance.
Good Luck.
selsa84
OP1 year agoI've done that. Even went to the library and tried there. Why is it so difficult for y'all to believe eBay is having tech issues?
brightlightbookseller
·1 year agoNobody's doubting it's possible, but when it's working for others (in fact, so far no one else is reporting it's not working that I've seen), the assumption is that it's obviously not a site-wide issue, and possibly not a technical issue on eBay's side at all. That seems reasonable to you, does it not? The fact that it's not working at a different location does mean it may be an account-level issue on eBay's side, but you need to pull back and look at this reasonably before getting mad at us for trying to help.
selsa84
OP1 year agoI'm not mad at all. As I said I've done all I can do. When I called they said it indeed wasn't working and they'd open a ticket, 10 days later did twitter and same, they couldn't access it either and they opened another ticket. I've tried multiple computers, browsers etc. nothing works. In fact someone else did comment that they were having the same issue
mam98031
·1 year agoDo you have another account on Ebay? If so, can you see that account's info that you can't on this ID?
I did see that one other poster above did say they were having a similar problem, but then didn't tell us anything else nor have they posted again. Hard to say if it is the same issue at this point, hopefully they will come back.
darink7
·1 year agoFor what it is worth, I'm experiencing the same issue with the traffic tab in the sellers hub. Very frustrating and before someone suggest to reboot, clear cache or try different browser...I've tried all to no avail. Just wanted you to know you are not alone.
selsa84
OP1 year ago10 days of performance tabs not working now. When will this be fixed.
@devon@ebay
selsa84
OP1 year agoAlso I'm on the 64th day of ad rate impact not working. I opened a tech ticket 60 days ago and still doesn't work. Impressions are way way down
selsa84
OP1 year ago66th day of ad rate not working
12th day can't view views in performance tabs
@elizabeth@ebay
mam98031
·1 year agoIs this an individual problem or one multiple sellers are having?
Did you try my suggestions in Post #4?
mam98031
·2 years agoOften times when an issue is a display issue or presentation issue, the fix is doing the following. I know it sounds strange, but it really works often.
1. Clear your Cache and Cookies
2. Shut your device down and wait about 10 seconds, then start it back up and see if that improves anything.
3. If #2 doesn't work, try changing your Browser.
I hope you will come back and tell us if this worked for you or if you need further assistance.
Good Luck.
chapeau-noir
·1 year agoThis is not strange, it's standard and basic procedure. A good first thing to try!
mam98031
·1 year agoI realize that, but many do not. It is often the problem when there is a display type problem. But many don't think it is something this simple until they try it.
robbie31415
·2 years agoYou might try logging out and deleting your browser cache restarting your browser and try again.
Or you could try a different browser.
I'm not getting any issues with seller hub right now.
Except a weird bug where the quality listing report and date selection disappears requiring me to refresh a few times to get it to show back up.
But that has been happening for awhile now.
wastingtime101
·2 years agoMine's loading fine. This may sound like a dumb question, but did you try refreshing the page?
Can you replicate the issue with another browser?