Seller Hub Overview Tasks glitch, Cases opened as a buyer show up in Seller hub as needing responce | Report eBay Technical Issues

smart_home_buyer · 2023-10-25T21:21:32.820000Z

I tried to report this through seller help and was unable to get past the bot so I am going to try and over simplify this here: Meet Jimmy, Jimmy is both a buyer and a Seller on ebay. If Jimmy purchases an item and it is never shipped Jimmy would naturally open a claim for an item not received. However, since Jimmy is also a seller, a glitch with the Tasks tile on the Overview Page causes a seller notification to "Respond to items not received case" in Jimmy's Seller Hub. Meanwhile, Jimmy has not had any INR cases open for over two months. Being concerned Jimmy clicks around frantically trying to find the INR case he needs to respond to because Jimmy tries really hard to never ignore order and certainly would never ignore a case. After 15 minutes of futile clicks Jimmy tries seller help. Foolish Jimmy opts to chat rather than talk on the phone. The Automated assistant instructs Jimmy to just ignore the task of responding to the the open case. Jimmy tries in vane to report the issue but holds out little hope. The automated assistant is persistent in telling Jimmy to just ignore the task. At last as Jimmy holds back tears he writes a post on the community boards hoping that even if ebay doesn't fix this glitch maybe some other seller somewhere in the world will get a chuckle out of the story and remember it should they ever need to open an INR claim against a seller.

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Seller Hub Overview Tasks glitch, Cases opened as a buyer show up in Seller hub as needing responce | Report eBay Technical Issues | eBay Community