SCAN forms
@devon@ebay
A number of members have had trouble generating SCAN forms.
There is this thread -
And this one -
Can you help elevate the issue? Thanks!
23 comments
@devon@ebay
A number of members have had trouble generating SCAN forms.
There is this thread -
And this one -
Can you help elevate the issue? Thanks!
bodaciousspirit
·2 years ago8/31/23 Thursday evening - scan form won't print. The ladies at the post office get very upset with me when they have to scan every package. This issue needs to be fixed as we head into the busy season. Please someone at eBay fix this, it has been happening sporadically for at least 8 months.
wooden_flower
OP2 years agoDid you specifically ask customer service to add you to the ticket for ALERT 14365? It isn’t a perfect solution, but it worked for me.
305techcat
·2 years agoAs of today August 14th 2023 this issue has not been resolved yet...
eBay, a multimillion company, how come no one in their technical support department is capable to fix this? it's been a year already.. maybe more. so long I can't remember. USPS clerks don't want to scan more than 10 packages, a headache everyday for sellers.
This is a serious issue, late packages affects Seller Performance, hence more fees and lost of status. It makes seller's work more difficult. Also creates problems with the Post Office personal.
I've called already like 3 times to eBay to report this and nothing has been done regarding this. Nothing. This is beyond ridiculous.
wooden_flower
OP2 years agoDid you specifically ask them to add you to the ticket for ALERT 14365?
I agree that it is shameful that the problem persists, but it seems they are able to correct one user at a time. Sounds like they just can't find the root cause 😞
semisurplus
·3 years agoThis is still happening, especially late at night. I am having to process some orders late and I am wondering if there is some "cut off" time for scan forms, because it sure seems like it. I'm wondering if it has to do with the date showing shipped on the label, and then trying to generate a scan form which would have that same date, and it knows there is no PO is open that late. For instance if I'm processing orders past 10 PM EST. I haven't had much trouble during the day anymore. There is also a countdown timer to generate the form which is pointless if you cant actually generate it.
comicnationus
·3 years agoIt appears this is still an issue. I'll apologize to my mail carrier for this bugged service.
the_midnight_tavern
·3 years agoThis has been an issue for me for months. Why is this still an open issue?
wooden_flower
OP3 years ago@the_midnight_tavern
@comicnationus
Have you contacted customer service and had your account added to the ticket? It does help as I no longer have the problem. I know we should not have to do this, but it is more important to be able to get the form.
The easiest way to do this is to post a private message on social media. www.facebook.com/ebay www.twitter.com/ebay
klink-one
·3 years agoAfter sporadic results through the Christmas holiday, this started working again. Then, as of last week, this is consistently failing again. What the heck is wrong with this app, and why is it so hard for you Ebay dev guys to figure out why this has a terrible performance record??? Please fix it!!!!
sparklenpatina
·3 years agoOMG now we can't even purchase labels! Same error message. eBay, this is ridiculous.
soccermom2456
·3 years agoany idea when this problem will be rectified?
elcamino59
·3 years agoIt's an issue after 8 or 9pm for me on the east coast. Once it gets past that time, its all errors. I ship out 30-50 packages a week. Seriously, eBay is a host service where we do all the auction building, listing, shipping and leg work and eBay sits back raking in 14%. Where are my fees going towards? Cost of servers dropped like a rock, in 25 years. It just doesn't make sense that this issue wasn't resolved in 48 hours or less. If it wasn't for the antique and collectible categories, Amazon would have put eBay out of business long ago...but it is only a matter of time.
itccosmetics
·3 years agoSame trouble here. I've not been able to print a Scan Form in over a week!!!
Tried again today and NO go!
itccosmetics
·3 years agoWow!
FINALLY able to generate a scan form today....knock wood....via a new format here.
Such a relief!
This has been horrible for me....seeing as my local USPS pickup carriers are unpredictable when scanning in packages at pickup.
I shouldn't have to be worrying about these things....all day long...wondering if I'm going to be getting bad feedback, due to no fault of my own.
Hope y'all with trouble can print yours too!
Let's hope this fix if permanent.
sparklenpatina
·3 years agoStill same here too. My last shipping day (five days ago, Feb 4) was the first time I got the error and reported it. Just happened again today - also reported. What is the resolution for sellers if carriers (USPS for me) don't scan the packages on time?
devon@ebay
Hey @wooden_flower! I looked into this and it appears that there is a open ticket to have this issue fixed. If there are any sellers that are unable to generate and print a SCAN forms and are receiving error bulk label printing error they can reach out to customer support and let them know that they are experiencing ALERT 14365. This will have their account added to the ticket.
gorillaspecialties
·3 years agoAny updates to this? Seems crazy that this hasn't been fixed yet. I had no answers for my mail carrier when she had to stand at her truck and individually scan 30 packages yesterday.
wooden_flower
OP3 years ago@devon@ebay
Is there any ETA for a fix yet? This is over 2 weeks for an issue that impacts how sellers are measured.
I am going to start using pirateship.com for my labels. Perhaps we should be recommending this to other sellers as well.
thanks!
devon@ebay
Hey @wooden_flower! I just looked to see the status of the ticket and it looks like it is still open and in the pipeline to be fixed. Once there are more updates to share I will be sure to have the Tech Board updated to reflect that.
directfromus
·3 years agoAt least I know it is not just me. I am going on a month now. 40 packages A DAY here that have to be scanned individually at the post office. I don't have enough time in my day to spend half of it waiting in line at the post office. The postal workers are NOT happy and I don't know how much longer they will accommodate me. Bringing them treats is no longer working.....
Ebay has added me to the ticket, but I am starting to wonder if they are working on this issue at all!!
laurie0534
·3 years agoSo it's been 20 days since this thread was started and we were told there was an open ticket on this issue. It's been a week since we were told it is in the pipeline to be fixed. Today I get the "error retrieving scan form" message. This should be on the list of ongoing technical issues. How long does this have to go on before it's considered "ongoing"? Or maybe you only fixed it for the people that reported it. Anybody new that gets the error has to report it to get fixed? Everybody should be able to print a scan form or don't pretend it's a service you offer. Do you know that people that have USPS rural carriers can only have 5 packages scanned each day? So if we can't print a scan form then we have to run to the post office every day. That's ridiculous.
klink-one
·3 years agoHey Devon... this is not fixed at the global level. I havent been able to generate a scan form for over a week. It did start working regularly after the new year for me, but now I cannot get one to print. And for the record, whoever, put that timer in that says you have 24 minutes to generate them... I ALWAYS am attempting to generate these less than 60 seconds after I hit that page. PLEASE PLEASE PLEASE FIX THE SCAN FORMS SO THEY WORK EVERYTIME. This is SO frustrating.
team_jenneric
·3 years agoI'm in the same boat, I tried for 4 days and gave up. Very frustrating. Don't offer a feature unless it works.