Returning an item received that does not show up in my purchases history
Summary: akanel601 inició una discusión sobre la devolución de un artículo recibido que no aparece en su historial de compras. janet9988 y eburtonlab respondieron, sin embargo, el contenido de las respuestas no fue proporcionado, dejando el problema sin resolver en el resumen disponible.
Hello,
Can someone from eBay please contact me. We purchased a Eufy by Anker and received the product but it does not work. I tried to find the purchase in my purchases history and nothing shows up. I can see the charge on my credit card statement but again nothing shows up in my history. I have the name of the person who sent the package on the box but don't know how to reach out. Can someone contact me so we can figure this out to return the item for a refund. Thank you very much.
eburtonlab
·4 months ago@akanel601
Is it possible you purchased using a different eBay account? Or as a guest?
If you purchased using a different eBay account, sign in to that account and check your Purchase History.
If you purchased as a guest, your order is connected to your eBay account; for help with a guest order you must first sign out of your existing eBay account and then use the "order details" link in the email that you received from eBay regarding the guest order, or else right click on the link and choose to open the link in a private or incognito browser window.
janet9988
·4 months agoCheck your email. It seems you bought as a guest.