RESPONDING TO QUESTIONS
WHEN I RESPOND TO A SELLERS QUESTION WHY DOES IT STILL SHOW IN MY aCTIVE iTEMS THAT I HAVE UNANSWERED QUESTIONS? IF I CLICK ON IT MOST SAY THEY ARE OVER 45 DAYS OLD AND I CANT ANSWER. IVE JUST BEEN IGNORING IT BECAUSE CLEARLY IVE ANSWERED, IS THIS SOMETHING THAT JUST DOESNT FLOW OVER FOR EVERYONE OR IS THERE SOMETHING I AM SPPOSED TO DO BESIDES ANSWER THE QUESTION. I HATE THAT THERE IS SOME ALGORITHM THAT IS DOCKING MY LISTING BECAUSE IT BELIEVES I DONT RESPOND TO QUESTIONS.
1 comment
linda1155
·3 years agoI, too, am having this same problem! It is so frustrating. I sent Ebay a message to ask them to help us with this. There is no way to do this. The only way I was able to get rid of it was to reply with a "thanks" or some short message and hit "send" and it took it off. For me, this is happening when I get a "declined offer" and I shouldn't have to respond to a "declined offer" message. What's done is done - what's there to respond to? If anybody else has had this problem AND WAS ABLE TO FIX IT, please, by all means, let us know how you did it! thanks! CAPS are fine with me! 🙂