Requesting a return leads to "Oops, we had a technical hiccup"
I'm getting a circular disaster no matter how I try to get help from eBay.
First, of all I's waited a week past when my item (22-10230-32791) was supposed to arrived and it has not even shipped. The help indicates that I should go to "More Actions" -> "Item not received" but that option does not exist for this item. I then go to "contact seller" -> "I didn't receive my item". This gives me a link to request a refund. However, this link results in the message "Oops, we had a technical hiccup, Please try again later or contact us for help." Trying again later has the same result and the contact us option brings up a page with several options including getting help for an item that never arrived. Selecting that option results in the "Oops, we had a technical hiccup, Please try again later or contact us for help." page.
Phoning Customer service is even worse if that is possible. After verifying who I am and the my order, it states that I should go to the online help that does not work, politely asking if that option is OK. When I say "No" the voice continues to give the url and then hangs up. This seems to be true no matter what options I ask for or select.
howpe89
OP3 years agoI am using a desktop and I do not have access to a cell phone to try the app.
I gave up on ebay and contacted paypal for the refund. That process is going much smoother (So far). At least I was able to make the request. Something is happening because ebay now gives the message below (which makes sense as I don't want a double refund). So, to answer the question, No the issue was never resolved that I know of but I'm moving on and there is no longer a way for me to check to see if it was resolved.
You can’t open a request for this item
You can't file this request because you already filed a dispute for this order with your payment institution.
vfrankenstein
·3 years agoI'm in the same boat. I hope this glitch will be fixed soon. 😧
eburtonlab
·3 years agoAre you using a desktop browser?
Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. Using a recent order, I get to a "Your item may still be on its way" message rather than the "Technical hiccup" message I get using a desktop browser.
vfrankenstein
·3 years agoHow does one get the ebay app? I've been using only my desktop computer for ebay.
eburtonlab
·3 years agoThe app is available for mobile devices here:
https://pages.ebay.com/mobile-app/
ramjetranch
·3 years agoMe too. Started 7/13. Seems to affect any recent item. I used "Contact Seller", and that is working.