Refund Issued Twice | Report eBay Technical Issues

naso1966 · 2023-06-04T21:45:41.810000Z

I went to issue a refund to a buyer on an item I decided I could not ship after the auction closed and the buyer paid. When I tried to issued the refund the first time the eBay refund page came back and said the refund could not go through but did not say exactly why and it seemed it might be a credit card issue. I checked and then figured out that the issue was that I had already downloaded the UPS shipping bill from eBay so eBay had marked the item as shipped and I needed to change that to not shipped in order to complete the refund transaction which was then able to go through. Problem was when I checked my bank account eBay had taken the refund twice, apparently the first time I tried when I received the message that they could not issue the refund they actually took the funds then when I switched the item to not shipped and went to refund it again eBay took the funds a second time. Will eBay figure this out and refund me or what should I do? No Paypal involved here. The entire transaction happened within the eBay platform. It was a $400 plus dollar amount so I really need that money back any help you can offer would be great. I have been all over the seller portal and I find nothing that has helped and when I actually saw the item in a link that the seller portal pointed me to and I clicked on it the item would come up and say that I have issued a refund already and that nothing else can be done. Please help. Thx

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Refund Issued Twice | Report eBay Technical Issues | eBay Community