Quantity Available Missing on Listings
The quantities available are missing on the listings. I sell fabric by the yard & quantity available is very important. It's missing on the listing view & also on the listing page when it sells. Please fix it!
Thanks
23 comments
pacificscentworks
·1 year agoFWIW, I wanted to update/report that this particular problem has been fixed for me! Thanks again to the kind souls who pitched in to help.......and, of course, to eBay who fixed it!
wastingtime101
·1 year agoI'm thinking this is another test.
See this thread from last August @kyle@ebay for feedback the last time eBay tried to make this change:
https://community.ebay.com/t5/Selling/Quantity-of-items-available-and-number-sold-in-a-single-listing/td-p/34625971
I'm confident in saying all of that feedback still applies.
It's such a terrible user experience.
carmurr
OP1 year agoThis Does NOT work. It's still missing.
wastingtime101
·1 year agoI don't understand your post. What does not work?
There is no current solution as eBay has to make a change on their side. But I'll repeat my above advice to click the ? icon on the lower right side of the listing page and "report technical issue" because the more reports eBay receives, the more attention the problem will get.
kyle@ebay
Hey @wastingtime101 thanks for the tags. While I'm not sure if this is a test or not, I agree the feedback still applies, for sure. I will pass that along to the appropriate teams!
eburtonlab
·1 year agoIf you still do not see quantities in your listings, try viewing the same listings in another browser. If the quantity is shown in another browser, try clearing cache in the original browser and manually deleting just your eBay cookies.
wastingtime101
·1 year agoI'm not having problems with visibility to quantity on listings or on orders page.
Can you post a screenshot and also provide more info such as app or website, which browser, link to page where it's missing, etc?
pacificscentworks
·1 year agoI am having the same issue of quantity not showing up, something that just started last night. While I normally use Mozilla/Firefox, I tested it in Microsoft Edge, and the quantity does not show up on the listing page there, either. The correct quantity DOES show up in my inventory view (manage active listings?). By way of example, I have 7 sets listed on this one, yet it only shows one.
https://www.ebay.com/itm/116462263461
The last 2 new listings I did yesterday have the same technical issue. Before reporting it directly, I figured I would come here to see if others were experiencing the same problem.
eburtonlab
·1 year ago@pacificscentworks
I see the quantity shown in the listing you linked: you have seven left at the moment. So eBay is still providing the information, you may just not be seeing it displayed correctly for some reason at your end.
If you are not seeing quantity displayed, and if holding the shift key down and refreshing the page does not help, try manually erasing just your eBay cookies and see if that allows you to see the quantity again.
pacificscentworks
·1 year agoThank you SO MUCH for the help! Can you tell me what browser you are using that enabled you to see the correct quantity? I did a hard refresh (several times) along the way, and deleted all eBay cookies and cache and checked for any updates and still am unable to view the correct quantity. I don't profess to be a computer expert, but this is driving me crazy as to what might be causing it. Definitely open to suggestions from anyone and everyone! Thanks again!
P.S. I have discovered I have unable to view the correct quantity on ALL of my listings, so it's definitely me that is the problem (shhh...don't tell anyone I'm such a problem! lol)
wastingtime101
·1 year agoCan you post a screenshot @pacificscentworks ? I'm wondering if eBay's testing a new listing view since you said you can see quantity in seller hub but not on any active listings after trying 2 different browsers.
eburtonlab
·1 year agoI'm wondering if eBay's testing a new listing view since you said you can see quantity in seller hub but not on any active listings after trying 2 different browsers.
When the quantity remaining was not showing for me, I do not recall any other apparent layout changes aside from the missing number.
That does not entirely rule out a change or a test on eBay's part though.
pacificscentworks
·1 year agoHere is the top portion of that particular page. Thanks to everyone trying to help me!
wastingtime101
·1 year agoThanks for the screenshot. This problem came up last year and @kyle@ebay filed a tech ticket with the product team to get it resolved. Because there are a few people reporting, I've tagged him in.
https://community.ebay.com/t5/Ask-a-Mentor/Missing-Quantity-on-listing-01-30-25/m-p/34910420
I also encourage anybody experiencing this that cannot resolve the issue by deleting their cookies/cache and rebooting to @carmurr @pacificscentworks @final-bid-wins
I'm editing my post to add a screenshot of the process when you click the ? icon to report a tech issue. It's so fast and easy; fill out the comments box, click "shopping" since this is a buying problem, then click submit.
eBay does look at how many users are reporting the same problem. They are more likely to act when the volume of reports goes up.
eburtonlab
·1 year agoCan you tell me what browser you are using that enabled you to see the correct quantity?
I am using the latest version of Firefox, but I get similar results in other browsers including Edge and Brave using your link.
At one point last week I did notice an issue seeing quantity remaining in at least one browser (I forget which), but the quantity displayed correctly after manually deleting just my eBay cookies in that browser.
For users that do not notice or do not specifically erase their eBay cookies themselves, the cookies will likely wind up being updated by the browser at some point automatically even without explicit action being taken.
kensgiftshop
·1 year agoNot just you, on the listing above, I don't see any quantity either.
eburtonlab
·1 year agoNot just you, on the listing above, I don't see any quantity either.
Does the quantity reappear if you manually erase just your eBay cookies in your browser?
wastingtime101
·1 year agoAre you on classic web (computer) or mobile web (tablet/phone) @pacificscentworks @kensgiftshop when the quantity is missing?
pacificscentworks
·1 year agoFor me, the quantity is missing when viewing on my computer (classic web is the term now?). When I view my listings using the phone app, it displays the correct quantity.
kensgiftshop
·1 year agoPC, using latest FireFox.