Promoted Listing errors
I was directed here by eBay For Business to watch for their response to my issue.
I generally promote most of my listings at 2-4%. There are some that I don't promote at all. I recently discovered and reported to eBay that about half of my sold items since June were assessed a variety of rates much higher than what I set. Even worse, I discovered a $1200 item that wasn't promoted was assessed a promotion fee of 11.9%! (That one is submitted for a refund.)
I'm still looking through my sold items one by one and am still finding incorrect promotion rates. I've gotten back to mid-June so far.
Awaiting their response and likely refund.
2 comments
longviewindustries
·2 years agoI am here because I recently discovered this as well. I ALWAYS promote at the same rate, and recently went to the promotions dashboard and saw a rate of 2-13.5% of which I would never choose, ever. I haven't reached out to ebay, but I suppose I will call and advise them to refund any over my obvious regular rate I always choose. So frustrating.
eburtonlab
·2 years agoSome general info here about static rates and dynamic rates:
https://www.ebay.com/help/selling/listings/listing-tips/promoted-listings?id=4164