Profile picture is missing from listings
My profile picture is missing from my listings and has the message "Add an image to your seller profile
Buyers are more likely to trust sellers that have a photo or logo profile image."
However, when I go to Edit Profile (the link provided), my profile picture is clearly still there. I have not removed anything or made changes - this started happening today (2/22/2024)
17 comments
import.exxport2
·1 year agoI have the same problem
easyspacesoftware
·2 years agoPls. Delete. posted in error.
7catsprinting
·2 years agoIt is happening to us too.
Just another eBay glitch.
gator08041971
·2 years agoTry forcing a browser refresh.
CTRL+R, or CTRL+SHIFT+R
top-down-fever
·2 years agoThanks for your quick reply. I tried this and also restarting my desktop computer and still a no go.
top-down-fever
·2 years agoSame here. I have just a light bulb and the message on all of my active listings. Clicked on "Edit profile" and it takes me to my store which already has the photos. Does anyone have instructions on how to proceed to have a photo in this area? If not, I guess I will leave the light bulb on!
eburtonlab
·2 years agoClicked on "Edit profile" and it takes me to my store which already has the photos. Does anyone have instructions on how to proceed to have a photo in this area?
There is an extra step for store subscribers since eBay changed the profile page format.
See the explanation here:
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Can-t-change-profile-picture/m-p/33275905...
top-down-fever
·2 years agoThanks for your quick reply. I tried this and I did get to change the small circle profile from the black and white head shot to a new logo. I still don't have any photo in the shaded area in my listings where the small light bulb is.
noesatticonline
·2 years agoSame here. I edit, re-add photo. Save, and ebay gotta ebay....
wastingtime101
·2 years agoTo: @noesatticonline @7catsprinting @top-down-fever
1. What browser are you using?
2. Can you post a screenshot of the problem?
I am seeing both profile image and store logo for every poster on this discussion with the exception of @blue_basket_lady who is missing a profile image and can add one following the instructions posted above by @eburtonlab .
top-down-fever
·2 years agoI use Firefox. This is what I see on all of my listings right above the price. I am thinking this area should be filled in with a photo? Maybe I'm wrong. The rectangular space it in a top notch selling area of the listing.
7catsprinting
·2 years agoThis is what we see on Firefox, Chrome, and Edge.
Across multiple accounts.
It is a new eBay issue.
We do not need to troubleshoot it.
eBay does.
mcdougle4248
·2 years ago@top-down-fever
I started seeing the same thing this afternoon on my listings when signed in (1st screenshot). If I use incognito, the display is as it should be (2nd screenshot). My guess is eBay is doing more testing with the view item page design and we are seeing an unintended consequence...just a guess and I am not going to be concerned about it at this point either.
mydougout5
·1 year agoPeople stop over analyzing, with it happening to everyone. And we're all on different browsers and complaining about the same thing. It's obviously ebay doing it to us, why who knows. You can't contact them, they do these things for their benefit....PERIOD!!! get use to it.
buck_and_zinkos
·1 year agoI had the same issue. I went to the image on my profile, and even though it is still there, I clicked EDIT and an error a message came up saying the image does not fit eBays minimum requirements of 300x300. Perhaps this is the same issue for you. Give it a try with a larger image and see if that fixes it.