"Pardon our interruption..." bot detection message when trying to login

Just started to get the following message within the last 30 mins. All I'd done was buy something. Anyone know how to bypass it?

Pardon our interruption...
As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:

You're a power user moving through this website with super-human speed.
You've disabled JavaScript in your web browser.
A third-party browser plugin, such as Ghostery or NoScript, is preventing JavaScript from running.

I'm running Win 11 and have tried all the following and none of these worked:

1. Clearing cache on my browser (chrome)

2. Private browsing session on chrome

3. Different browser (Edge and Firefox)

4. Rebooting my router to force an IP address change

5. Using a different machine on my home network (Antix Linux running Firefox)

6. Trying my Android phone on wifi

Does it as soon as I hit the sign-in link. Obviously, I can log on to the community forum without any problem.

The only way I have got in is switching my Android phone to mobile data - and that works.

robinson_flyer

4405 View listings

Posted 3 months ago · Edited 3 months ago·Last reply 3 months ago

26 comments

grann-4629

·3 months ago

43 View listings

I got an error message (simple text googly-**bleep**) today when trying to pay for something. Tried it a couple of times, then finally worked. Temporary glitch at their end or mine.

5th.avenue

·3 months ago

1803 View listings

I'm having the same issue. I was able to log into this community, but can't log in from any other link. I get the pardon the interruption bot screen. I've cleared history and cache/cookies. I've restarted the browser. I've restarted my computer. Nothing worked until I was able to log into this community.

Last night, when I would try to log ou,t the page would freeze and I couldn't do anything. Then it resolved itself a few hours later. eBay is clearly screwing with things again and causing problems for users.

mattvmak

·3 months ago

17809 View listings

I am getting the same thing this morning

gr8wins

·3 months ago

1281 View listings

i can log on but cant log out, because i'm a bot, perfect.

eburtonlab

·3 months ago

5541 View listings

@gr8wins

i can log on but cant log out

If you must log out (because you are on a shared machine, for instance), delete your eBay cookies and close the browser. When the browser is opened again, you should be signed out of eBay.

gr8wins

·3 months ago

1281 View listings

i just typed www.ebay.com/logout and it worked

eburtonlab

·3 months ago

5541 View listings

@gr8wins

i just typed www.ebay.com/logout and it worked

Very nice! I like your solution, and I am going to add that to my bag of tricks!

robinson_flyer

OP3 months ago

4405 View listings

devon@ebay Devon - do you know if ebay have an incident open for this? Obviously a fair few reports coming through now with the same issue.

valueaddedresource

·3 months ago

5 View listings

@robinson_flyer wrote:
devon@ebay Devon - do you know if ebay have an incident open for this? Obviously a fair few reports coming through now with the same issue.

@robinson_flyer see here:

https://community.ebay.com/t5/Selling/Major-Outage/m-p/35587345#M2688108

and here:

https://community.ebay.com/t5/Announcements/Intermittent-Technical-Issues-and-Seller-Protections/ba-p/35587446

It's all related.

robinson_flyer

OP3 months ago

4405 View listings

Thanks, you might well be right but I'd looked at those threads before raising mine and they seemed to be different issues.

@elizabeth@ebay What is your view? I notice you were issuing comms on the other threads.

valueaddedresource

·3 months ago

5 View listings

@robinson_flyer wrote:
Thanks, you might well be right but I'd looked at those threads before raising mine and they seemed to be different issues.

@elizabeth@ebay What is your view? I notice you were issuing comms on the other threads.

@robinson_flyer yes they are different issues - but that doesn't mean they aren't/can't be related. 😉

eBay is currently experiencing a whole bunch of different technical issues at the same time and while different users may experience all or only some or none at any given moment, that doesn't mean they aren't all possibly part of the same larger global problem.

There are unconfirmed reports that these issues may be being caused by a targeted DDoS attack and many of the "symptoms" (specific issues) being reported lend some credibility to that possibility.

If that is what is happening, then it also wouldn't be surprising if in response eBay is making changes to or increasing their bot detection settings - which could also cause some regular user behavior to be caught in the "filter", leading to an increase in receiving this bot detection message.

I'd love for Elizabeth to comment specifically on the DDoS claims, but something tells me we're not likely to get an official statement on that - at least not until it has been resolved, if at all.

robinson_flyer

OP3 months ago

4405 View listings

As I said, they may well be linked - but I want to see ebay confirm that. The other issues reported seem to be intermittent but this is not.

I have just been able to login for the first time since I posted, but I still got the error when I logged out, and now I can't get back in again.

valueaddedresource

·3 months ago

5 View listings

@robinson_flyer wrote:
As I said, they may well be linked - but I want to see ebay confirm that. The other issues reported seem to be intermittent but this is not.

I have just been able to login for the first time since I posted, but I still got the error when I logged out, and now I can't get back in again.

@robinson_flyer totally get it and like I said, I want to see eBay confirm it too 😊 - I'm just not holding my breath and in the mean time, trying to provide those who are experiencing issues right now with what information we do have confirmed so far and how it might be related to what they are experiencing.

grann-4629

·3 months ago

43 View listings

Why are you trying to contact eBay people here? I have been told more than once that eBay employees do not visit this forum.

salden39

·3 months ago

2673 View listings

UK here also, same issue. Never seen this before, hopefully eBay is working to resolve it

eburtonlab

·3 months ago

5541 View listings

Obviously, I can log on to the community forum without any problem.

If you can reach the community, try clicking one the blue gem icon in the upper right and see if you can follow the link to your My eBay page.

Earlier I was having problems with ebay.com.au -- I was signed in to the AU site, but I could not sign in to the Australian community pages. I could reach the community pages, but I could not sign in or post. Yesterday I had the same problem with UK and CA community pages as well, but now all three are working for me.

robinson_flyer

OP3 months ago

4405 View listings

Thanks - that worked, I can get to my My Ebay page.

eners*fashion*shop

·3 months ago

4100 View listings

You are a genius 😄 thank you, I'm in on my account now. xxx

grann-4629

·3 months ago

43 View listings

@eners*fashion*shop

Absolutely agree! Has given me great advice many times.

goldgoose

·3 months ago

548 View listings

Same happening here.

robinson_flyer

OP3 months ago

4405 View listings

Which ISP is everyone with? Wondering if ebay has blocked a whole range of addresses.

I'm with PlusNet (part of BT Consumer) and my mobile (which works on mobile data) is with O2.

ubom-sk2015

·3 months ago

69 View listings

Same thing, their bot detection is **bleep**ed. Restarting your router probably have not changed your IP. Or they even block range of IPs addresses ..

Anyway I have same problem and no solution beside using mobile data..