Locked
Discussion interactions are currently paused.
Pardon Our Interruption...
Has of today In received this message trying to enter ebay :
Pardon Our Interruption...
As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:
You're a power user moving through this website with super-human speed.
You've disabled JavaScript in your web browser.
A third-party browser plugin, such as Ghostery or NoScript, is preventing JavaScript from running.
I usually use Firefox and this happened, tried in private and also shows up, used Edge it also shows up then opened my Laptop trying both browsers and it says the same. Read about this here on the community and seeing that I tried everything, even disabling ad block and clearing cookies and all, it looks like it is a ebay problem.
kh-diane
·7 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. If you would like to continue discussing this topic, please feel free to start a new thread.
Thank you for your understanding.
albertabrightalberta
·7 months agoThis thread is almost 3 years old.
parisianpleasures
·1 year agoI am still getting this stupid message! even if I reply to this post i get this ridiculous message!!! using my phone as ebay rendered my pc unusable by giving me this msg over and over!
eburtonlab
·1 year ago@parisianpleasures
At least one user getting this message recently was apparently able to get around it by disabling a Brave browser setting to "Prevent sites from fingerprinting me based on my language preferences":
https://community.ebay.com/t5/Ask-a-Mentor/Pardon-Our-Interruption-As-you-were-browsing-eBay-something/m-p/34629939/highlight/true#M734347
It might be worth trying another browser on your PC as a test if you have a lot of custom settings in your current browser.
mongsport1
·7 months agoI have the "pardon our interruption" on my phone, not on my computer. I don't know why it did this, ebay has always worked fine until two days ago. I don't know how to fix it on my phone.
eburtonlab
·7 months ago@mongsport1
What browser are you using? Any difference if you try another browser?
satanggata
·2 years agoSame problem.
https://community.ebay.com/t5/Report-eBay-Technical-Issues/I-can-t-send-to-message-eBay-seller-and-chat-with-eBay-agent/m-p/34323334
comfrey
·2 years agoMy husband got the same message yesterday. He cannot sign in to eBay.com, although he did get in to the UK site. Very frustrating.
oldmatchboxlabel
·2 years agoHi, same problem, can't sign in but I clicked on Tugarass view listing, took me to your page, signed out and signed back to my own page, works so far
jlfoot1
·2 years agoSame problem here! So frustrating. I use Chrome. The most frustrating is that when I go to add a question on chrome, I'm booted out again and the screen won't go anywhere else!!! Ebay what is going on???
not2blame
·2 years agoHi,
Just trying to refresh my eBay screen (logged in a few days ago) from a sleeping Mac and immediately got the
"Pardon Our Interruption...
As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen ... "
message. This is on ebay.co.uk. Attempting to log in from a new browser window results in the same message. Did the same clear cookies, cache, disable ad blocking etc all to no avail.
So considering the last message about this was in May and it is now Aug as I write this, it doesn't look like eBay have made any progress in solving this problem- or if they had then its back again.
Shame I was about to bid on an auction - but looks that is now out of the question 😞
eburtonlab
·2 years agoAttempting to log in from a new browser window results in the same message. Did the same clear cookies, cache, disable ad blocking etc all to no avail.
One of the things that can cause that error message is a link that is not redirecting properly and resulting in a redirection loop -- that seems to make eBay's security think that you are trying to load hundreds of pages is quick succession.
Try reaching ebay.com or ebay.co.uk directly through the main page without using a bookmark. Or try going to your Watch List page rather than whichever page you were trying to reach originally.
US:
https://www.ebay.com/mye/myebay/watchlist
UK:
https://www.ebay.co.uk/mye/myebay/watchlist
If you can sign in to the community pages on either site, you should be able to reach the site itself through your profile page on the community, using the link in the upper right with your profile pic or picture placeholder icon (the round blue gen icon).
clavesjr1970
·3 years agoToday I received this same message. For me it was because I retracted too many bids too fast. Ebay believed that because I retracted so many bids so fast I was a bot. I am now barred from using the help option.
olraman2105
·3 years agoMiracle !!!
Same problem while trying to enter ebay from PC of mobile phone
But then, instead of trying to enter www.ebay.com, i choose on of my previous links directly to my ebay watchlist
And problem solved ! (at least for now)
supertamal2000
·3 years agoHey folks, I found some sort of workaround that worked for me.
I clicked on my profile, it let me go to ebay. I searched from there and I could search what I was looking for.
Not sure if the dumb protection system that ebay uses and is broken right now, is only installed on the main root page.
*edit*
Oh Lord, I just noticed other people mentioned the workaround. I'm dumb.
eburtonlab
·3 years agoI just noticed other people mentioned the workaround.
Lots of folks are still trying to figure this thing out, so a post about anything that works provides additional confirmation and is still very helpful. I had missed the earlier "profile" reference as well, initially.
supertamal2000
·3 years agoFirst time I enter ebay in a few weeks and I got greeted by the same crap.
I tested clearing cookies and rebooting my router to get a new IP worked.
But then when entering ebay, it instantly did a reloading loop that went for 3-5 seconds... and ended with the same error screen.
And seems it is something related to non US addresses, I'm using Mexico's largest telecom, TELMEX.
And yes, Chrome, Edge and Firefox all react the same.
blinbes0
·3 years agoNot really, Trying to open pages other than .com doesn't work, either. As I logged in to be able to reply though, from my profile or what I was able to browse.
I ran into this error today for the very first time and it's only the eBay pages that keep furiously reloading so I dare say it's not the case that I have transformed into "a bot" in the meantime.
eburtonlab
·3 years agoit's only the eBay pages that keep furiously reloading so I dare say it's not the case that I have transformed into "a bot" in the meantime.
What page are you on or what link are you following that leads to the reloading? That, most likely is what is causing Distil to think you are a bot. If you can avoid whatever is causing the redirect, you may be able to avoid the message.
Do you get the bot message if you go directly to ebay.com by typing that into the browser address bar without using a bookmark or link?
If the main ebay.com page does not work, can you reach the site map page instead?
https://pages.ebay.com/sitemap.html
Since you can sign in to the community, can you use the link under the picture icon in the upper right of this page to reach your My eBay page and bypass the reloading?
wastingtime101
·3 years agoI couldn't help but notice that all 3 of you reporting this are located internationally. If I were to guess I would say that eBay might be tightening security because a lot of the scams on .com stem from international IPs. Not calling you 3 scammers - just caught up in this as a byproduct of the security measures.
Like I said, just guessing.
I've gotten that message before but that's because I was opening a lot of pages and navigating very quickly.
diibadaaba
·3 years agoJust noticed that at one moment eBay was in a redirect loop, which could explain why it thinks I'm a bot: they have a problem causing the redirect loop and this anti-bot system then kicks in as an unfortunate consequence, and blocks everyone.
eburtonlab
·3 years agoAre you using a VPN?
The issue may be related to your location or your network.
Are you able to sign in and search on other eBay sites such as ebay.com.au or ebay.co.uk?
tugarass
OP3 years agoWhen I saw your message an another below I tried the ebay.co.uk and I got in, I used the most was ebay.com, but seeing the message below saying that they are tightening security because of scams of international IPs probably consider go with a Ebay from Eu country.
wastingtime101
·3 years agoThat was just a guess @tugarass but may have nothing to do with it.
The common thread I'm seeing is that all accounts reporting the problem on this thread & others are registered in a country other than the US and the issue is exclusive to .com so far.
eburtonlab
·3 years agoIt is most likely not intentional -- I doubt eBay suddenly decided to block all users outside the US.
Possibly a change somewhere is having the unintended effect of causing the security software to block innocent users based on some as-yet-unknown-to-me network factor.
A broken redirect could certainly cause a loop that would trigger a bot message.
@devon@ebay
A lot of users registered outside the US seem to be suddenly unable to reach ebay.com and are getting a bot message from Distil. See the original post for details of that message.
devon@ebay
Hey @eburtonlab! There are no sitewide tickets as of yet there are multiple reports coming into our support channels. As members continue to reach out about this, there will be a higher probability of this having a ticket I can share with everyone. I will be on the lookout for more updates as this evolves.
eburtonlab
·3 years agoThanks, @devon@ebay !
satanggata
·2 years agoSame problem.
https://community.ebay.com/t5/Report-eBay-Technical-Issues/I-can-t-send-to-message-eBay-seller-and-chat-with-eBay-agent/m-p/34323334
ggstreet
·3 years agoyeah, same problem. what is going on? how to fix it? I am use Chrome browser
diibadaaba
·3 years agoYes. Never have I ever seen this, except today. Seems to block the whole IP as changing machines, changing browsers gets me the same message.
They just block me the entire eBay, unbelievable.
tugarass
OP3 years agoYes it looks like my IP got block by Ebay, thinking that I'm a bot I suppose, so I sent a message to their customer service on this matter, hope I get a reply on this matter since this sucks.