Oops, we had a technical hiccup
Ordered two GPUs and a motherboard from a Japanese seller July 1st (7/1/2023). Seller was banned the day after (items were never shipped). Estimated delivery dates on all 3 items are July 11th - July 14th. "I didn't receive it" option unavailable in Purchase History. Contact Us > Select Item > Get help with an item that hasn't arrived produces an error.
Not an uncommon problem. Not in pinned known issues message (Ctrl + F "hiccup"). https://www.valueaddedresource.net/ebay-item-not-received-return-requests-hit-technical-hiccup-snag/
Edit: the app also doesn't have the I didn't receive it" option.
2 comments
iitree52ii
OP3 years agoAh I see how the workaround works now.
In the app, burger menu icon > Help (at the bottom) > Select Item > Get help with an item that hasn't arrived.
Works for me, yay.
wastingtime101
·3 years agoGood to hear the app worked for you @iitree52ii .
Anybody else having this issue that doesn't have access to the app can contact customer service through chat or callback here:
https://www.ebay.com/help/contact_us?id=4002&st=10
Ask them to add your account to ALERT14812 (that's the tech ticket number for this problem) and they can also assist you with filing the claim.