Notification bell is not working for several days

There are 2 things that I'm having problems with right now. The notification bell and I no longer am able to see my sales....

When I click the bell I receive this message "We ran into a problem and canâ€™t show your notifications right now"

In regards to sales.... previously, when I had sales to ship they would show up in a large square in the middle of the my opening eBay page.... now there is nothing and no notifications when I click the bell.....

Anyone else having a problem?

One other thing.... I have to log in twice to get to my selling hub and then I have to log in again to access the community boards..... really confusing

ci1000

10095 View listings

Posted 8 months ago·Last reply 8 months ago

5 comments

eburtonlab

·8 months ago

5547 View listings

Are you sure you are signed in to the same eBay account on ebay.com and on the community pages?

If you had signed in to a different eBay account than the one you sell with, that could certainly explain some of your observations regarding sales not appearing, I think.

It might be worth signing out and signing back in, in any event.

Any difference if you use the eBay app regarding notifications or viewing sales? Or if you sign in to ebay.ca instead of ebay.com? Or if you try a different browser entirely? If using a different browser makes a difference, try clearing your cache in the original browser and manually erasing just your eBay cookies.

Notifications are working for working for me on both ebay.com, on the community and when using the eBay app, though I do not have any sales info to check.

ci1000

OP8 months ago

10095 View listings

I only have one eBay account.... I just had to sign in again to be able to reply here on the community pages. I always sign in to eBay.com. I use Firefox and have never had a problem before.

I never check the box to remain signed in but I remain signed in unless I actually sign out.... so I have signed in and signed out to see if anything changes and it does not. When I open eBay.com I go to the drop down "selling". When I click that it wants me to sign in.... so I do.... then it goes to another sign in.... which I do just to access the hub.... Everything else is working on my seller hub.... I just have no notifications or any way to access notifications. The only way I know if I have a sale is if I check the orders tab. Yesterday it would show that I had orders to ship.... I don't think I have sold anything today but I honestly don't know....

Really frustrating....

I don't use the eBay app.