First check that the problem is not at your end or at your email provider's end. See if messages are being sent to a spam folder, or a promotions folder. Sometimes email providers change things around, so be sure you are checking "all mail", not just your inbox. You may even want to try using an alternative email address to see if that works any better.
Not sure if missing email is something that customer service can necessarily help with, but you can at least report the issue to eBay to see if there is a pattern of problems with certain users or certain email providers.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
eburtonlab
·11 months agoFirst check that the problem is not at your end or at your email provider's end. See if messages are being sent to a spam folder, or a promotions folder. Sometimes email providers change things around, so be sure you are checking "all mail", not just your inbox. You may even want to try using an alternative email address to see if that works any better.
Not sure if missing email is something that customer service can necessarily help with, but you can at least report the issue to eBay to see if there is a pattern of problems with certain users or certain email providers.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/