Not able to update account information
My state added a new area code, last year in August 2024. I recently received a new phone number, with the updated area code and tried to update my account info and ebay will not except the phone number. I called and spoke with an ebay associate, with no success in adding the phone number. Am I supposed to cancel my 13 yr old account and try to start all over, just because my state added a new area code and ebay's software is not updated to it? Somehow or another, I would think there would be a way to add this new phone number to my existing account, without so much trouble from my end.
1 comment
hardrhymer76
·10 months agoAs long as it's not interfering with your login security or ability to make purchases, I would just wait it out.
It doesn't look like you're a seller, so ID verification should be irrelevant. I don't think my phone number has ever actually come into play as a buyer.
If you're using 2-step verification to sign-in, make sure you're using a method other than text message, which I believe is the only method that relies on your actual phone number.