New Account With Zero Feedback Bypassed Seller Preferences & Made Purchase
Today, an item in my store was purchased by a brand new user account with 0 feedback. My seller preferences specifically prevent anyone with 5 or fewer feedback from buying my merchandise. I am 100% certain it is a user I was compelled to block on another account because he harassed me for over 6 months about lowering the buy it now price of the exact same listing. That's ban evasion, and it's the 2nd time in 2 months it's happened to me.
Unfortunately, eBay customer service is currently "down," so I have no way of ascertaining how a 0 feedback account was able to buy this item despite my seller preferences explicitly preventing it.
7 comments
ms.rodriguez*
·3 years agoHas this buyer paid you? If not ,do not send anymore invoices because it resets the clock. See if you can report the buyer but if they paid, you are supposed to ship. If they pay and you see it's the same name/address of the person that you banned months earlier, then definitely contact Ebay.
ms.rodriguez*
·3 years agoSellers have NEVER been able to block a buyer with 0 feedback. The blocks are for unpaid strikes and years ago, for negative feedback. It's been at least 10 years since buyers got negative feedback. Do NOT assume that the 0 feedback buyer is bad. You and I both started at 0.
lacemaker3
·3 years ago@erzengelb,
You need to read the requirements more carefully. There is no way to block a member with 5 or fewer feedbacks from making a single purchase from your store.
You can block a member with 5 or fewer feedbacks from making more than one purchase in 10 days, but you can't block the first purchase.
https://www.ebay.com/bmgt/buyerrequirements
soh.maryl
·3 years agoCan you explain exactly how you are able to prevent anyone with 5 or less feedbacks from buying your merchandise?
And, give this some thought: If, way back in the beginning of eBay, if sellers had been able to do that, where would eBay be now?
Plus there is the fact that eBay rules are against such a tactic.
erzengelb
OP3 years agoIt's literally a selectable and configurable option under "Buyer Requirements." And it's there to prevent being defrauded by scammers.
slippinjimmy
·3 years agoActually it is literally NOT select-able!
Go back to your settings and really read the part that you think you can do this.
You will find that you CANNOT block anyone by their feedback number. What you can do is block buyer with less than "x" feedback from buying MORE that "y" items within a 10 day period.
It has NEVER been possible to block buyers with zero feedback and it never will be.
ms.rodriguez*
·3 years agoIT's definitely NOT there. Never has been. I have been here since 1998. There was never a ban on 0 feedback buyers.