My Time Away is not working
I've tried 2 times to set up time away to allow for sales up to 15 days and I'm trying for a third time. So far, it's not working. A sale came in after the first time and is putting me on the spot. I've used it many times in the past and know what I'm doing after being on Ebay for over 25 years. Any suggestions?
7 comments
mam98031
·5 days ago@sgtscruffy There is a problem with Time Away. Below is a pic of a post by an Ebay employee and it gives the Alert number. I would encourage anyone having a problem to contact Ebay and give them the Alert number so that your name can be added to the list of affected sellers. The more sellers on the list, the higher the priority is for it getting fixed, so it is worth a few minutes to do this.
dolcetreasures
·5 days agoIt still doesn’t work on the iOS app. You must go through a computer or use your regular browser. The eBay app is unusable at this point. The IT is as bad as it gets.
mam98031
·1 week agoI've seen this reported by others. You should contact Ebay directly and report this issue. When you do that, they create a ticket number for the issue. Get that and please come back and post it here so we can share it with others. The more members that report it the higher it moves up the priority list.
At the top and bottom of every page in Ebay are links to contact Customer Service.
There is not just one way to contact Ebay and there has always been multiple ways to get in touch with them. I hope you will save this information as it can come in handy from time to time. At the very bottom is a link in which you can request Ebay to call you.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://www.instagram.com/ebay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT or ask an Agent to call you, in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
From this link you can request Ebay to call you in the USA. The option is available when Staff is available to respond, so NOT 24/7/365.
https://www.ebay.com/help/home
hdod7267
·1 week agoI reported the the issue this week via Instagram for the same issue last week. Said known issue but did not give me any ticket #. My late tracking defects started to show 3 days ago. Per Instagram it will be 12th or 13th before they are removed. Once removed, I'll be curious if they turn into late delivery as well.
I still have 2 other accounts to write in about. You can only do 1 every 24hrs on Insta FYI
They also can't do anything until the defects show up. I had reached out last week as well.
sgtscruffy
OP6 days agoThanks for taking the time and making the effort to post your message. It was VERY informative and I will save this for future reference. Thanks again!
eburtonlab
·1 week ago@sgtscruffy
I just tried putting one of your items in my cart, and when I went to check out I got a "This seller is taking a break" message and could not actually check out.
sgtscruffy
OP6 days agoI understand that because I had to shut down my store in my absence. Ebay was not allowing me to accept sales for 15 days while on vacation so I had no other alternative than to stop all sales since I wouldn't be able to ship. Thanks for making the effort.