My customers can't purchase my items from the mobile app

I was notified by a customer that they were unable to make a purchase through the mobile app and were receiving this message, "You can't purchase this item from our app. Add to your watchlist". I advised them to purchase on a different device and the sale went through. I downloaded the app myself, didn't sign in, and wasn't able to add most of my items to my cart. eBay told me it isn't an issue with my account and in the future to advise my customers to contact them with the issue. My sales have slowed down tremendously due to this bug, we need a fix asap.

buy_d_sticker

1019 View listings

Posted 1 year ago·Last reply 1 year ago

3 comments

buy_d_sticker

OP1 year ago

1019 View listings

FIXED

I have discovered, that at least for me, the issue stems from the item category. Changing it from Video game decals to either trading card singles or Art Prints fixes it on the App.

kensgiftshop

·1 year ago

389 View listings

Are you selling any digital items?

For some reason some sellers selling digital items, buyers have been receiving that message.

jtzvwbug

·1 year ago

🐞 Community Volunteer | USA |160 View listings

@buy_d_sticker wrote:
I was notified by a customer that they were unable to make a purchase through the mobile app and were receiving this message, "You can't purchase this item from our app. Add to your watchlist". I advised them to purchase on a different device and the sale went through. I downloaded the app myself, didn't sign in, and wasn't able to add most of my items to my cart. eBay told me it isn't an issue with my account and in the future to advise my customers to contact them with the issue. My sales have slowed down tremendously due to this bug, we need a fix asap.

@buy_d_sticker

Thank you for posting that the buyer was able to use a different device. That is good information. Even though you spoke with someone, do you want to make an official report about this?

Use this link > eBay Home Page to look for the ? at the bottom of the eBay home page. Click on the question mark to view the options (including the option to Report a technical problem):