Missing 'Mark as Not Paid' when manually marked as paid
I manually marked an unpaid order as paid so that I could take screenshots to show another member where to 'unmark as paid' or 'mark as not paid' from the drop down.
I am unable to unmark the order as paid even though I manually marked it just minutes ago. It's been almost 4 days and was about to roll off my orders.
This is the screenshot I took before I marked as paid
There are no options, even scrolling through the other choices, to unmark as paid.
11 comments
eastlaneave
OP7 months agoMore
https://community.ebay.com/t5/Ask-a-Mentor/cancel-a-sale-I-accidently-checked-I-was-paid-for-an-item-and-I/m-p/35527713/thread-id/1060098
https://community.ebay.com/t5/Ask-a-Mentor/Accidentally-Marked-Item-as-Paid/m-p/35519922/thread-id/1057008
https://community.ebay.com/t5/Ask-a-Mentor/Change-status-of-an-order/m-p/35519365
https://community.ebay.com/t5/Ask-a-Mentor/what-do-I-do-if-accidentally-marked-an-item-paid-and-the-buyer/m-p/35513868
cloud-2-cloud
·7 months agoHonestly I don’t understand why they took away the option to undo the paid button. Thank you for being so helpful.
gungruntmarine
·7 months agoThat way they can charge you quicker and maybe twice! $$$$$
eastlaneave
OP7 months agoMy item is still sitting in Ready to ship.
I assume it will go away at 90 days
eastlaneave
OP8 months agoAnother one: https://community.ebay.com/t5/Ask-a-Mentor/Hit-Marked-as-Paid-in-Error-Buyer-bid-but-can-not-pay/m-p/35450548
Also on my personal situation, the item is still 'awaiting shipment'.
I now have 1 item with 'No tracking uploaded'
eastlaneave
OP9 months agoAnother one https://community.ebay.com/t5/Ask-a-Mentor/unpaid-item/m-p/35430083
eastlaneave
OP9 months agoAnother case
https://community.ebay.com/t5/Ask-a-Mentor/Accidentally-marked-a-payment-received/m-p/35427868
wastingtime101
·9 months agoJust to double-check @eastlaneave , the option isn't hiding when you scroll way down, correct?
Second question: did you check the app to see if the option is there? Wondering if this is web-exclusive or universal.
eastlaneave
OP9 months ago@wastingtime101
I've scrolled down all the options and checked the app.
Here is the bottom of the list
I haven't tried Archive yet. I am sort trying to see how this plays out.
wastingtime101
·9 months agoThanks for confirming. I reported the tech issue through the ? to lend support.
Anybody impacted should do the same.
On web: Click the ? icon on the lower right, then report a tech issue through pop up.
On app: Tap the ? or the ... or shake your device, then report a tech issue through pop up.
eastlaneave
OP9 months agoHere are 2 more recent
https://community.ebay.com/t5/Ask-a-Mentor/Change-status-of-an-order/m-p/35425596
https://community.ebay.com/t5/Ask-a-Mentor/What-to-do-when-you-inadvertently-click-quot-Mark-as-Paid-quot/m-p/35418570