Manage Variations Page Load Error - It's not you. It's us.
Heads up to other sellers:
Through Seller Hub, navigating to the manage variations page redirects to the "It's not you. It's us." status code 500 error page.
Tested with multiple browsers and multiple selling accounts.
Going in to edit the listing is working. But the quick edit features through the manage variations page in Seller Hub (update price, quantity, SKU) is not currently accessible.
Since I can still go in the long way and edit through the listing I'm holding off on reporting to CS, hoping this error is short lived and fixed by morning.
30 comments
raskolnikov.s
·3 years agoi can confirm that the issue has been fixed. thank you ebay.
mcdougle4248
·3 years agoThe page is opening and functioning for me this morning.
monica-sells
·3 years agoIt appears to be fixed for now...just did some much needed updating.......
wastingtime101
OP3 years agoYES! Finally!
Still had issues late last night, but it's working now.
FYI @kyle@ebay 🙂
kyle@ebay
Hey @wastingtime101, thanks for the update. That's really great to hear! We're glad it's working properly again. Be sure to let us know if this comes up anymore though!
vavra
·3 years agoHas then been fixed? Mine doesn't work as of 7-25-23 A.M.
I'm having a difficult time updating new inventory with this link broken.
logiktcg
·3 years agoAs others have said, the issue is still happening on all browsers, all listings.
You can edit by going the long route, for now.
Hopefully it will be fixed soon. Takes too long to edit all my listings the long way.
Thank you
a-touch-of-sparkle
·3 years agostill happening 4.16pm on 24/07/23
chan323
·3 years agoMe too! still happening..... Can't fast edit the quantity all variations
an-57470
·3 years agoAs of 7/23 at about 9:30 PM CST the issue is still happening. Haven't been able to update inventory numbers for 4 days now. At serious risk of overselling several items, so I may have to take my store down if it isn't corrected soon. This has really become a significant issue.
wastingtime101
OP3 years agoYou cannot update through the quick edit functions in Seller Hub because the manage variations page won't load.
But you can update by going into the listing edit screen and doing it the long way.
I don't see a need to shut down since you can still edit quantities through a different path @Anonymous .
an-57470
·3 years agoThanks much for the assistance. It worked, but man that took forever. They need to get this fixed.
herse
·3 years agoUntil today (7/21/23) the error is still there...
wastingtime101
OP3 years agoYeah, same here. I hope it's fixed today and we don't head into the weekend like this. Like @iamalwaysright said, it's also affecting my sourcing/restocking. Can't even see watchers to know which variations have the most interest.
iamalwaysright
·3 years agoOr see how many of each variation we have sold, also to gauge which variations have the most interest.
bella_beauty_supplier
·3 years agoUntil today (7/20/23) the error still there...can't access right away to check the quantity of variation directly...i need to do a 2 clicks to go inside the listing and correct / input manually. I think they're fixing something....before the "Ground Advantage" is being mixed with "Media Mail" when making a label...now everything is okay and corrected.
iamalwaysright
·3 years agoI actually noticed this about 2 weeks ago. I can't remember if it did it 100% of the time, but it happens 100% of the time now. The same thing would happen when I clicked onto my feedback score link. I thought the two issues were related, but I'm not sure. I know for a fact that the feedback score link only errors out some of the time, not 100% of the time.
I was too lazy to post or call it in hoping for the same thing you were. But the lack of this quick edit totally wasted my time when I was at my supplier restocking today. It took me over 4x as long and I was too fed up to thoroughly restock. I coincidentally called it in and the rep said there is a ticket already open for it, but only timestamped 2 hours ago. My guess is the ticket was open because of @wastingtime101 's post here.
On that note, @kyle@ebay remember awhile back when clicking on the "manage variations" link would just expand and collapse your variations within that same "Manage Active Listings" page? That was super efficient, especially when viewing these pages thru a smart phone while at a vendor or supplier. Ebay decided to stop that expand/collapse function and just have it open a brand new page instead, which made things much slower. I hate having to click back and forth between pages on a smart phone like that. Any chance the developers can bring back the expand/collapse? What was the reason behind getting rid of that in the first place?
wastingtime101
OP3 years agoIs there a way @kyle@ebay to find out if eBay's rebooting a server and the page will be down for 24 hours, or if this is a legit tech issue we should be reporting to CS? This is really hindering my work process.
For whatever it's worth, there's another thread (link) where people are running into this error on the FB page going on 4 days and another thread (link) where the above manage variation page in addition to other pages are discussed as resulting in the server down error. No idea if the server down issues are related other than resulting in the same error page.
kyle@ebay
Hey @wastingtime101 thanks for bringing this up! It turns out this is a brand new known issue (just opened today) that our tech team is already working on. I went ahead and updated the tech board as well.
wastingtime101
OP3 years agoThanks @kyle@ebay!
adding more text because of that annoying 10 character limit 😒
raskolnikov.s
·3 years agoAny updates for today, July 24th at 10:15 PM EST? It has been days and the error keeps occurring. Kindly advise.
adapter-central
·3 years agoHi, is there any update on when this will be resolved or a work around? I'm losing business and will get defects on my account due to this issue and it's been going on over a week for me. I also can't reach anyone on the phone or via chat.
wastingtime101
OP3 years agoHey @kyle@ebay - do you ever see status updates on those tech tickets or do we have to just wait and see? This issue is particularly painful to deal with and it's been going on a full week. In addition to the process of updating variations taking several times as long as it used to, we've lost visibility to vital info on sales and watchers which affects our sourcing.
kyle@ebay
Hey @raskolnikov.s, @adapter-central, and @wastingtime101 we don't have any updates at this time on the ticket. But we did have some reports of users that were able to edit their variations by going into the listing itself, and then clicking "revise listing" in the box near the top of the page, and going through the edit that way. So that might be worth a try in the meantime!
wastingtime101
OP3 years agoYeah, I've been suggesting to others since day 1 that sellers revise by going into the actual listing to make edits as opposed to using the seller hub variations page @kyle@ebay . It's still possible to edit but it takes much longer.
It's not possible to see sales history or watchers and that's creating bigger issues.
raskolnikov.s
·3 years agoyes, thank you.
we've known that we can still edit our listings. the problem that you seem to be missing is precisely what @wastingtime101 has already indicated: "In addition to the process of updating variations taking several times as long as it used to, we've lost visibility to [see] vital info on sales and watchers which affects our sourcing."
simply, we need to be able to edit our variation listings directly on the variations page as has been the case for years. what you are suggesting we to resolve the problem is not a solution as it has substantially less functionality.
very frustrating. i don't mind saying that the eBay variation glitches here, and especially during that insane fiasco in may/june are completely unacceptable. this problem needs to be addressed with greater urgency please. up to this point eBay's response has been insufficient for this 23 year eBayer.
terrafirmatx
·3 years agohttps://community.ebay.com/t5/Report-eBay-Technical-Issues/Current-and-resolved-technical-issues-updated-as-of-07-19-23/m-p/33786064#M112408
Post by Kyle@ebay says to click on "this link" to be added to the ticket. Link does not do any such thing. It goes to the "Technical Issues" general page and all statuses show green. How do I actually get added, or is that necessary now? Tired of opening listings to change inventory levels, and can't do it unless I'm actually at home (app doesn't do any good and mobile browser is just too awkward). Also need my sales info by variation so I know what to restock first.
wastingtime101
OP3 years agoIssue appears to be fixed now @terrafirmatx , but for future reference you can contact CS using chat or call back on this page: https://www.ebay.com/help/contact_us?id=4002&st=10
multiplere_46
·2 years agoeBay down? Current status and problems | Downdetector
https://ibb.co/ygWb3LS
Same problem error, Error
Many other people having the same issue. Have fun losing customers and profit eBay
You guys don't listen to your seller at all. Every single update you do causes problems.
End of 2022 when section area change
Slow sales until 2023.
2023 still slow sales
Watcher: They love to low ball and not buy if offer sent out. They only buy if item is $1.00, Perfect way to get their user info and block them and then refund.
Noted: Best Way for ebay to get relisting fee and hopefully those watchers go away
Promotion: They want seller to send out offer, how are we able to send out offer if the same watcher is blocking it.
iamalwaysright
·3 years agoLol, guess I should've read your thread completely before mentioning redundant info.