Login Apple ID/ hide my email
Hi, Have an issue with ebay. Have signed in with Apple ID using the Hotmail email. I removed 2 factor authenticator and the app signed me out. Went to sign in again with apple id and passcode but the ebay app prompts to a new page asking for a 2 factor authenticator or code that was sent to iPhone and the iPhone doesn't receive the notification. How come? I just disabled it, again? The option is there to resend the code for the second time but the page asks me to re enable the 2 factor authenticator again in case I still didn't receive the notification. How am I supposed to do that? Can't re-enable again because I can only do that while signed in. The problem can't be sorted out even with a customer service representative. Apple ID has the option to hide my email or share my Apple ID email with APP. In my case i chose to use the hide my email feature, the emails are being forwarded to my Apple ID email as per iPhone settings but will stay anonymous bu using the a made up email Apple uses. The made up email will show up to ebay as an example The guy is insisting on pushing an email to them from the privaterelay email they see associated with my eBay account I requested to fix. Or it won't be done sorry as what he said. Showed him all settings, screenshots from phone and explanations from the Apple website. The guy responds with the same email again and again and just ignores. Here is the email.
Already told him that I disabled but the app is asking to enable and I'm stuck. Asked for noitification to be changed by his end to be sent on the email he described but no answer. Is there a way to get through this because I have shipments waiting and incoming and can't view them anymore. The problem is I don't know how to go through all of that. How can I use the fake email that apple sent to eBay as a security feature. Stuck can someone help?
His Email,
Hello Ali,
Thank you for contacting back to eBayCustomer Support regarding your 2 FA issue. I am Abhishek and I will assist you today.
I can understand you wish to Disable the 2 FA from your another account while is registered with your apple Id. Rest assured I will definitely help you.
Ali, I would like to inform you that I have gone through with your case throughly and I can see that you were facing issues with the 2 factory disable from your account. But I would like to inform you that the screenshot you have shared is not valid for disabling the 2 FA from your account. To disable the 2 factory authentication from your eBay account you need to contact us from your registered account through email. As you can understand due to security protocols we can't disable the 2 FA authentication from your another account if you have contacted us from this email id ***
To disable the 2 Factor authentication from your account you need to email us from your registered email id "***". So that we can better assist you in this case and disable the 2 FA from your account.
We never want our members to face such issues but as you can understand due to GDPR policy we wont be able to share the details of other account with another member and this policy is in place to help keep the data of members account.
As a workaround would suggest you that you can contact us from the registered email id of that account and then we will surely be able to provide you necessary details in those regards.
I appreciate your understating and co-operation in the matter. Have a Good Day!! It was a pleasure to assist you today.
Kind Regards,
Abhishek
eBay Customer Support
danpav-3819
·1 year agoI have this exact problem.
I however do not even find a way to contact ebay. All i get is a phone number in USA but i live in Serbia.
To make matters worse, i even bought and payed for an item. My bank has deducted the amount from my bank account but I cant access that ebay account because it claims someone else used it so im locked out. And to make matters worse the 2FA that doesn't look right. The first 0 in the phone number seems to have been moved to the end of the shown number and thus i get no text with a code to verify.
And no chance to talk to a HUMAN BEING instead of an extremely dumbed down chat bot.
I sure as hell wont spend the absurd amount of money it would call to make that phone call which is my only option to fix the account. I will have to treat this as a form of fraud and contact the police and try to recall the payment through my bank.
Ebay, you guys really need to fix this crap with apples email relay service. I too am in this mess thanks to the limited options given to prove that I am who I am and that the account im trying to access is mine.