Listing Tool auto-refreshes after pasting in HTML removing the description CAN'T LIST! | Report eBay Technical Issues

bluewater-vintage · 2023-04-08T15:13:15.556000Z

This odd and so far unfixable behavior started happening this morning. Create a new listing, paste in HTML as usual in the description field (after selecting "show all options", "see more options", and ticking show HTML box .. thanks Ebay for the unilateral decision to limit html and make this an excruciating and time wasting 3-click process), click to the next field and the page auto refreshes itself clearing the description form but leaving all others with their form data. Tried pasting data then changing to 'normal' description which shows the properly rendered HTML but as soon as you click outside the form or into another form same result: auto refreshes and wipes the form. Attempted fixes: multiple browsers all duplicate the issue, purge cache etc has no impact, reboot and error persists. Same system, browser, etc to create listings all last week, no problem.. and first time this has happened. One interesting note: opened an old draft listing that already contained HTML and deleted/pasted new HTML in did NOT create the error. Opening the existing new listing from drafts and re-pasting DID create the error. Just to test, pasted in the old HTML from the draft that worked into a 'new' listing and same result Auto Refresh + clears the field .. so it is definitely NOT attributable to the HTML code itself and an "old" listing doesn't recreate the error. Current changes under the hood? Unbelievably frustrating as I am now at a stand-still and can NOT list product! Called customer support which obviously can't help, any IT or tech support people are walled in and there is no chance to talk to them .. I am told they will submit a ticket and I should get an email. Hate to hold my breath for that. Anyone else experiencing this behavior??!!

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Listing Tool auto-refreshes after pasting in HTML removing the description CAN'T LIST! | Report eBay Technical Issues | eBay Community