Items Specifics not Appearing

Hello

i am having issues completing a listing on sport cards as itâ€™s asking to add the condition of the card but the item specifics are not appearing when using the app to add a listing. This has been going on since last night

u.c_ripz

1290 View listings

Posted 2 years ago·Last reply 2 years ago

16 comments

elizabeth@ebay

Admin2 years ago

Communtiy Advisor0 View listings

Hi all this should be working now. Please let us know if you're still experiencing issues.

wastingtime101

·2 years ago

0 View listings

Appreciate the update @elizabeth@ebay .

I only put up a handful of listings this morning, but so far no issues with IS disappearing.

an-57470

·2 years ago

0 View listings

I had the same issue but on my laptop yesterday. After clicking around, I went to my seller hub and noticed it looked different. Possibly had to update my seller page? Gonna try update my Ebay app as well just to make sure it's working ok too.

wastingtime101

·2 years ago

0 View listings

@u.c_ripz wrote:

\i am having issues completing a listing on sport cards as itâ€™s asking to add the condition of the card but the item specifics are not appearing when using the app to add a listing. This has been going on since last night

Hi @elizabeth@ebay @kyle@ebay

Is there an open ticket on this one?

This issue is app-specific, but could it be related to the issue we're having on the web with IS disappearing that I tagged @devon@ebay on earlier?

https://community.ebay.com/t5/Selling/Anyone-else-having-Listing-Error-Issues/m-p/34233828#M2341554

devon@ebay

Admin2 years ago

Community Advisor0 View listings

@wastingtime101 wrote:

@u.c_ripz wrote:

\i am having issues completing a listing on sport cards as itâ€™s asking to add the condition of the card but the item specifics are not appearing when using the app to add a listing. This has been going on since last night

Hi @elizabeth@ebay @kyle@ebay

Is there an open ticket on this one?

This issue is app-specific, but could it be related to the issue we're having on the web with IS disappearing that I tagged @devon@ebay on earlier?

https://community.ebay.com/t5/Selling/Anyone-else-having-Listing-Error-Issues/m-p/34233828#M2341554

Hey @wastingtime101! It looks like we just opened a sitewide ticket on this issue with item specifics not showing. The ticket is ALERT15145 and if there are any sellers experiencing this we do encourage them to reach out to customer support and have their account added to the ticket to be used as an example.

wastingtime101

·2 years ago

0 View listings

Thanks @devon@ebay - does that ticket apply to both app and web issues?

devon@ebay

Admin2 years ago

Community Advisor0 View listings

@wastingtime101 wrote:

Thanks @devon@ebay - does that ticket apply to both app and web issues?

@wastingtime101 That is no problem! And it does appear to apply to both the app and desktop site.

valueaddedresource

·2 years ago

5 View listings

edit to add - never mind, I see Devon already responded ðŸ˜‚ but I'll leave the screenshots in case they are helpful.

@wastingtime101 I wonder if it has anything to do with this very vague announcement about a new app listing experience for trading cards from last month?

https://community.ebay.com/t5/Selling/We-re-working-on-a-simplified-mobile-listing-experience-for/m-p/34150735/highlight/true#M2320114

Weâ€™re currently rolling out a new listing flow in the eBay App, specifically for sports trading cards listed in the Trading Cards Singles category. Select sellers will be automatically opted-in to the new listing flow.

We welcome your feedback and will take it into consideration to improve the listing experience. You can leave feedback in a comment below or via our survey during the listing process. Weâ€™ll update you as we expand eligibility and participation in the new listing flow.

@devon@ebay @kyle@ebay @elizabeth@ebay

here are screenshot of the current Android app experience v 6.140.0.1:

Trading card singles category - no item specifics module

Other category - still shows IS module

wastingtime101

·2 years ago

0 View listings

For the web @valueaddedresource it was happening in all categories. I didn't list any trading cards yesterday.

For the app, you might be correct that it's related to the new experience.

valueaddedresource

·2 years ago

5 View listings

@wastingtime101 wrote:
For the web @valueaddedresource it was happening in all categories. I didn't list any trading cards yesterday.

For the app, you might be correct that it's related to the new experience.

@wastingtime101 yeah my thought was more along the lines of since they were tinkering with one thing related to the listing experience in one place/for one category, maybe it's having unintended consequences beyond that too.

Glad to see we have a ticket number now and hope it's resolved soon!

loco_lou_dog

·2 years ago

1960 View listings

Same issue. E-bay app on my android phone. No "Item Specifics" or "Conditions" available. This goes for new and existing listings. Works fine from a web browser.