ITEMS SOLD FOR DIFFERENT PRICE THAN ASKING -TECHNICAL ISSUE?
Hello! This isn't a simple technical issue like "button not working", but I believe it is technical nonetheless.
Short version- the issue:
Basically- I had a multi item listing. I spoke to someone interested in two items, listed at $95 and $48, and we agreed on a price of $110. I asked them to invoice me so I could charge them the agreed upon price, which they did. Before I was able to send an invoice, I received a message saying they had purchased items. I looked and was surprised to see that they had abandoned one of the items we discussed and chosen another item- they kept the $48 item and added an item priced at $110. The problem is that the receipt listed the two things for $80 total ($40 each) instead of $158 ($48 and $110). I know the buyer knew the prices listed because we had discussed them. Regardless of that, I still immediately checked to see if I had somehow made a mistake; my listings clearly said the prices I remembered. On mobile (which is what I normally use) the original price listing still appears on sold items and they said $48 and $110. I made sure that I did not accept any offers, I did not send an invoice, I did not have auto-accept offers on. I did not make a mistake. For some reason, my listings sold at a price I did not list or agree on, for no apparent reason. I really need to figure this out because otherwise I feel like I can't safely continue to use multi item listings. Since I have no idea how this happened, I have no reason to believe it won't happen again. As it stands, I was forced to cancel and it looks like it was due to my negligence because there is no "cancellation due to technical issue" button. As far as ebay is concerned, it's either my fault or the buyers.
The part that took place after the issue itself-
I tried for several hours, speaking to around 6 agents, to get an answer for what had happened. Everyone was technically very polite, but I felt very accused and demeaned after repeatedly receiving the same non-answers. I was sent a link to my listing and repeatedly told something that made neither mathematical, nor logical, sense- that all my items in the listing were listed at $40 each- that because the person bought 2 items, the total was $80, but if they had bought all 5 items the total would have been $110. So in effect, the $110 price I was thinking of would be the total for all items. Aside from the fact that $40 x 5 is $200, and not $110, I can also see and remember that this is incorrect.
Respectfully, I explained why that is inaccurate- the $40 price *they* were seeing on the listing was due to the fact that on a multi item listing, the lowest priced item shows up on the main part of the page. After you click the "items" drop down the other items and their prices become visible. One can not see the asking price of sold items on the desktop site, but you can see the asking price of *unsold* items- only one of which was for $40 (further disproving the theory that all items were listed at $40). I have multiple screenshots- from ebay mobile and from inside my listing on desktop, showing that the items were listed for $48 and $110. I tried to send them via image hosting link but was told that they could not receive off ebay links (and you can't send a link to that forces a page to appear as it does on mobile). I asked several times if I could speak with someone who could accept links or access my account to look "inside" my listing. I was never answered, but eventually was sent a link to the "inside" of my listing. This should have been great news, but once I directed them where they could find the proof of the prices I said, they simply told me that if I felt uncomfortable with the sale I could cancel and adjust my listing. I know this word is being overused a lot lately, but I honestly felt like I was being gaslit: that, basically, I was being accused of not being able to read or do math, and that I had made a mistake. If I regretted it, I could cancel. Suggesting I adjust my listing implies that my listing was incorrect to begin with, which it isn't. The prices in my listing have always reflected the prices I said they did. I always try to remain polite to support agents, but now that I'm done speaking with them I'm really frustrated at what a run around this has been. If anyone could explain any possible reason for this that I didn't already exclude I would appreciate it. Otherwise I would very much like for ebay to reach out to me and get the information required to make a formal technical issue complaint, review my screenshots, conversation, etc.
valueaddedresource
·2 years ago@lankenstein it sounds like this was on a variation listing, is that correct?
If so, I've seen a few other similar reports here:
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Wrong-amount-charged-for-International-order-on-Variation/m-p/34060074#M118309
You may wish to add yourself to that thread as well since eBay community staff are engaging there.
reallynicestamps
·2 years agoAre you the seller? This is not clear from your post.
Were you discussing this through Messages?
Did you invoice your buyer?
If you did not, or if you are the buyer, where did the invoice come from?
And I stopped there-- because it was already too confused a story.
This is complicated enough that you should forget the phone clerks, most of whom are undertrained, and go straight to the social media Chat agents.
At least they can then read and re-read the question before answering.
You could use your post as your first post to the Chat, but proof read it first to eliminate errors like buyer/seller and to eliminate editorial comment about your attitudes.
Those are not important at this point.
This is not meant as any criticism, I am content that you are trying to work this out to the benefit of both you and your customer (seller?).
The Chats also give you a transcript which allow you to review the conversation and understand if what you heard is what was actually what you were told.
Less chance of misunderstanding and