Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least three users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.
What does tracking show? Does it show delivered or not? Is it past the estimated arrival date? You can't open an item not received before that or it if shows delivered.
wastingtime101
·3 years agoHey @aarnell123 , hopefully the suggestion to use the app worked for you. If it didn't you can contact customer service through chat or callback here:
https://www.ebay.com/help/contact_us?id=4002&st=10
Ask them to add your account to ALERT14812 (that's the tech ticket number for this problem) and they can also assist you with filing the claim.
aarnell123
OP3 years agoThanks. Worked OK using the app
eburtonlab
·3 years agoTry using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least three users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.
aarnell123
OP3 years agoThanks. That has solved the problem
krazzykats
·3 years agoGet help with an item that hasn't arrived | eBay
aarnell123
OP3 years agoThanks , the problem was when I tried to do that it just showed as error , now sorted it by using the app
redmodelt
·3 years agoWhat does tracking show? Does it show delivered or not? Is it past the estimated arrival date? You can't open an item not received before that or it if shows delivered.
aarnell123
OP3 years agoThanks , it was strange, it said posted but not dispatched, I ve managed to report it now using the app