Item I Sold Says Paid-I didn't Get a Sold Email from eBay-Sale is Not in My Payments | Report eBay Technical Issues

chellyrivas · 2024-09-27T04:04:56.388000Z

I received an offer for an item and accepted. I received the notification that the buyer paid on the app but I don't have an email from eBay stating the item sold or that it was paid. Also, the item is not in my Payment Activity but it's in my Sold/Orders. I didn't receive the $ for the item, and the sale is not showing in my Payments received. I did the math and my balance does not include the sale of that item but it's prompting me to ship? I can't cancel the order because it will deduct the money for the refund from my balance when I haven't received the payment yet. This is the first time this has happened. I sold a pair of boots a few minutes ago and that is showing in my Payments.

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Item I Sold Says Paid-I didn't Get a Sold Email from eBay-Sale is Not in My Payments | Report eBay Technical Issues | eBay Community