Issue with Unreceived Item and Contact Challenges
Issue with Unreceived Item and Contact Challenges
Dear eBay Support Team,
I am writing to report an issue with an item I ordered on January 4th, which still has not arrived as of today, January 16th. Although the postage label was created, the tracking information indicates that the item has not yet been posted.
I’ve attempted to contact support several times, but I’ve encountered difficulties in reaching a resolution. The instructions I received stated that if the item didn’t arrive by January 6th, I should proceed with further actions. However, every time I follow those steps, I’m met with the same repetitive message and cannot proceed.
It has now been 12 days since my order, and I’m concerned about the status and lack of communication. I kindly request your assistance in resolving this matter promptly and would appreciate any updates or alternative solutions you can provide.
Thank you for your attention to this issue.
Best regards,
eburtonlab
·8 months ago@sheamel_0
However, every time I follow those steps, I’m met with the same repetitive message and cannot proceed.
What does the message say?
Make sure you are signed in to the correct eBay account on the same eBay site you used to make the original purchase in order to pursue an "item not received" case. Find the transaction in your Purchase History or on the Help page among recent transactions and go from there.
soh.maryl
·8 months agoYou ordered on the 4th and the estimated delivery date was the 6th?
If so, you can certainly open an item not received case with eBay.
Just so you know, when you post here, the people who reply aren't eBay employees. Instead, they are eBay buyers and sellers just like yourself and they come here to answer questions and resolve problems when/if they can. In that capacity, all they can offer is advice, they have no access to your account records and cannot resolve this matter.
Are you certain the EDD in the listing was the 6th? Given the current state of most delivery services, that seems like an overly optimistic estimate, unless the seller lives just down the block from you.
PS: (1) I see that you are in Germany. Where was the item being shipped from?
(2) Have you read eBay's Money Back Guarantee for buyers?
Unavailable member
·8 months agoClick the link to learn how to open an Item not received case.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-received-refunds-buyers?id=4008