IS this a Glitch? | Report eBay Technical Issues

paperfancier · 2025-06-24T19:48:43.523000Z

My seller accounts keeps automatically being changed under, Business Policies;" Manage your business policies". This started back in November 2024. This happened when I watched my account "in real time" get hacked. eBay helped me to get it cleared up, but not after losing an enormous amount of down time. At the end of April 2025, these "policies" showed back up in my listings. After may hours of getting these taken off, which resulted in me having to end all of my listings, and re-list them, it is back again. It has changed all of my current listings and any new listings it is automatically assigning payment, shipping and return policies which do not work for me. I need to be able to assign these policies, with each listing as I sell many different types of items and each require different policies. I am NOT selling the same item over and over again, which if I were, I suppose this would work for that type of seller. Customer Service is not longer customer service, but a barrier to being able to talk to a technical support person or department. They offer advice, the wrong advice, and no nothing about how to fix this problem, but make me try the same thing over and over with no results. Then every once in a while I get someone the phone that knows what to do, we fix the problem, and it works for a short time, and then like yesterday, these automatic business policies pop up on their own. I need a real person in the technical or security department to address this problem. Thank You.

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