Is contacting support just impossible without phone number?
I bought an item, seller turned out to be inactive. With the only buttons available to me I chose "Item has not arrived." Well, it says "You should hear from the seller soon. If the issue is still unresolved by x, you can ask us for help." Never happened and all that its done is let me click it and request again. Doesn't appear any different, just a new date. I see no way to ask eBay to step in, no way to request help, because the only option is an AI chat bot asking me to do a call. So does eBay not help people who don't own a phone number?
3 comments
christworks
·5 months ago@afo3m58 Sometimes the chat will let you talk to a person. Sometimes it is only a phone call though.
Sellers who have pending orders cannot have close their accounts. We need some details about what happened. What was the last delivery date shown to you by eBay when you purchased the item? What day did you open the Item Not Received case?
If you can let us know those answers, we will be able to give you some help without you needing to talk to eBay (hopefully).
afo3m58
OP5 months agoIs it only giving a phone option because its after midnight here? The delivery date was the 25th I think and I think the.. 3 days on that .. oh I did a cancel request, I misremembered, so now its the did not receive request, I feel dumb now. So I did a cancel request after a few days, then today the Item not received option, for some reason I misremembered it as the same thing. I think maybe because I remember the messages being so similar, like telling me its waiting for the seller to respond, so what normally happens after this one runs out?
kensgiftshop
·5 months ago@afo3m58
After you open the INR, the seller has 3 days to provide tracking that shows it was delivered or refund.
If they don't, return to the INR case on day 4 and you'll be able to ask Ebay to step ion for a refund.