Incorrect Expected Delivery Times Shown to Buyer
Had a buyer make a purchase from me and eBay show the buyer an expeceted delivery date base on USPS Ground Advantage shipping of Jun 28, 2025 - Jul 3, 2025.
Problem is this order was shipping to an APO with zip of 96206-0008 and according the USPS that shipping time for Ground Advantage is 30-45 days. See https://faq.usps.com/s/article/Sending-Military-and-Diplomatic-Mail
So this has caused buyer to request refund for item that is enroute but could take 45 days and I as the seller have no recourse.
Can you update your shipping template to reflect the correct amount of shipping days?
1 comment
jtzvwbug
·1 year ago@epicnova
You can use this link > eBay Home Page to locate the ? icon to report content, send feedback to eBay, or to report a technical problem (see screenshot below):
In addition, it might be a good idea for you to contact eBay customer service about this:
Best Option:
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Click on this link to begin an eBay Chat > Contact eBay
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The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.