To prevent cumulative layout shift from images, always include width and height size attributes on your images and video elements. UA stylesheets from the browser will then add a default aspect ratio based on the element's width and height attributes.
Hi @niper! I was able to reach out to the correct team on this issue and they wanted to let yourself and others know that they are aware of this issue and have a planned fix set to roll out today.
It is nice to hear that there is planned fix set to roll out today. IF it helps, I have 3 computers. They all have Chrome O/S. 2 of them have the picture cut in half problem with thumbnails BELOW the picture, and the third does not. I do not know how that can be when all 3 had correct pictures just a few days ago.
I recall a similar problem happening 2 months or so ago, and the problem got fixed until the last few days.
I did try deleting browsing data and cookies, etc, AND updating Chrome. After doing each of these at separate times, the picture worked correctly with thumbnails on the left of the picture for ONLY the first listing; when I browsed to subsequent listings, the problem returned.
Via Safari, it randomly showed up as the correct size but go to my store and checked other item, it was too small. Via Firefox, no way, those pictures are too small (1/2-1/3 size of the real images).
As a buyer myself also, when I see other sellers' pictures, there are same issue for some sellers.
Well; it now appears that this is DEFINITELY an Ebay issue. I just looked at the same item on Ebay from many different Sellers. I ran across 2 types: No Thumbnails (pictures were just fine), and Thumbnails below the pictures (pictures only had upper halves). I did not see any items with Thumbnails on the left side, but it is my guess that those pictures would be working just fine as every one I have seen that way, was working just fine. Hopefully Ebay will not drag their feet fixing this???
Hello. I too had this problem with half size (top Half only) pictures on 2 computers, not only in My listings, but also if I browsed other Sellers' listings. I just now fixed the problem by Clearing my Browsing data. Hope this helps u all also!!
Well, I spoke too soon. When I cleared my Browsing data on 2 computers, Full Size pictures came back, BUT only for ONE listing; upon viewing further pictures, the Upper Half only Pictures are now back.
Ebay; PLEASE fix this, as it is costing Sellers Sales and preventing Buyers from examining what they might want to buy!!
i cleared my data, history and cookies also updated my chrome which updates its self automatic but no help at all.. its ebay for sure my chrome works great for other sites like amazon and web sites and yes your all right sellers like me are taking a big hit. dam ebay again its not enough they **bleep** us on seller fees gheesh
Just to let everyone know I started a thread for this same problem on the .ca forum board and it appears others are having this problem as well. Main listing picture cut in half when viewed on all listings until you tap on the halved picture which then goes to full screen picture no problem. You can scroll through all the listings by list view or gallery view and see all the pictures on the listings fine but if you click on a listing the listing picture now views as being cut in half horizontally. No fix found as of yet
Happening all over, I just talked to a couple ebay sellers and they are also having the same issue, all 3 laptops and 2 desktops of mine, phone pictures ok.
I just figured out that listings with one photo are to having this problem. Only listings with multiple photos are having the problem where the main photo is cut off.
Which leads me to believe it could be a problem with the zoom feature.
If this issue does not get resolved soon this postcard collector will be forced to forget ebay. If one can not see the photographer's text, stock number, condition, etc. on the full card they can not decide if they want to buy or bid on it. It really is a serious problem.
Which view do you see on Edge? Are the thumbnails across the bottom or along the side? What happens if you clear your Edge cache? All of the complaints, so far, point to the layout with thumbnails along the bottom.
Are you using a smaller monitor? A laptop or tablet?
Not sure why you're asking me about Edge. As stated, there are no image issues for me in Edge, only in Chrome. The bottom half of the large primary thumbnail is cut off in Chrome.
Not sure why you're asking me about Edge. As stated, there are no image issues for me in Edge, only in Chrome. The bottom half of the large primary thumbnail is cut off in Chrome.
My questions are directed at why Edge works for you. Does it show a different arrangement of thumbnails? Are the thumbnails on the side? Are you using a laptop?
Thanks! That confirms that your Edge browser (which displays photos correctly) is showing thumbnails on the side. We are seeing the failures in the page layout where the thumbnails run across the bottom.
Same situation here. The pictures on my pc on Firefox and on Edge show the thumbnails on the side and I see the full main pic. It's only on my ipad that I see the problem.
I use Edge on my desktop with windows 10 and am having the same issue with photos showing up cropped. Not buying anything since I cannot see what it is!!
As other member is claiming, mine were too small which shows the 1/2 size of the real pictures.
My most pictures are like 600 X 600 and those were shown correctly in the past until eBay changed some platform.
Other member suggest as I have to upload at least 1000 x 1000 if you want to show the right image size, means I have to remake the all pictures for more than 1000 X 1000 for the all items. It's too much work.
I use Mac Ventura 13.2.1 and the most current Fire fox and Safari version.
I've never had a problem before, been doing the same picture taking and uploading for a long time. I don't know what changed but pictures aren't appearing correctly for me either.
From the other screenshots we have seen, the problem page is arranged with thumbnails below, while the page with side thumbnails is fine. Seems to be browser independent and may be mobile size dependent.
My desktop Firefox view is fine.
In the same Firefox on desktop, I used the "Responsive design mode" to set my display from desktop to iPad 810x1080. Then I hard-refreshed the screen. And now we have the laptop and mobile view - the one with the issues.
I also tried simply enlarging and reducing my browser width and zoom settings, as those have had some affect on display issues in the past, but doing so did not change the picture arrangement the way the design mode did.
So then I wondered if simply refreshing enough times would deliver content from a different server every so often. But a couple dozen hard-refreshes did not change the page display.
Anyway, what we see here are two different eBay page layouts, and the bug is only in the mobile view. The URL for that view includes "&redirect=mobile", but I don't know if that is an eBay redirect or a design mode appendage.
For me everything is fine when viewing on my PC in FF 109.0.1 . But when viewing on my ipad the upper half of the picture is all that is showing unless I expand the pic to full screen. I don't use the ebay app and updated the browser to OS 16.3.1 earlier today to see if it made a difference. It didn't.
Which size image is your search set for as a default?
If you change the size, does that affect the amount of image shown? How about if you change it back?
If the problem appears in one browser but not another it might be worth trying to clear the cache in the original browser. If that does not help, try manually erasing eBay cookies.
I fooled around with my customize settings a bit -- changed pics from large to medium and that didn't make a difference. Other than the covert prices to US my settings were the same as your screenshot.
I cleared history and shut my ipad right down...pics still not displaying correctly in search.
I will have to figure out how to clear cache, I've never done that on my ipad.
markw5454
·3 years agoTo prevent cumulative layout shift from images, always include width and height size attributes on your images and video elements. UA stylesheets from the browser will then add a default aspect ratio based on the element's width and height attributes.
devon@ebay
Hi @niper! I was able to reach out to the correct team on this issue and they wanted to let yourself and others know that they are aware of this issue and have a planned fix set to roll out today.
justdicast
·3 years agoIt is nice to hear that there is planned fix set to roll out today. IF it helps, I have 3 computers. They all have Chrome O/S. 2 of them have the picture cut in half problem with thumbnails BELOW the picture, and the third does not. I do not know how that can be when all 3 had correct pictures just a few days ago.
I recall a similar problem happening 2 months or so ago, and the problem got fixed until the last few days.
I did try deleting browsing data and cookies, etc, AND updating Chrome. After doing each of these at separate times, the picture worked correctly with thumbnails on the left of the picture for ONLY the first listing; when I browsed to subsequent listings, the problem returned.
Hopefully today's fix will be permanent.
crogman99
·3 years agoI am having the same problem. Did eBay release A Fix or Did chrome release a fix? Please help!!!
carme_hende
·3 years agoAny update on this issue? Hover enlargement still not working
beautifuljewelrynyc
·3 years agoThe images showing in full on my iPhone browser/Classic Site now.
teenyteenyc
·3 years agoNot on my desktop Mac.
Via Safari, it randomly showed up as the correct size but go to my store and checked other item, it was too small. Via Firefox, no way, those pictures are too small (1/2-1/3 size of the real images).
As a buyer myself also, when I see other sellers' pictures, there are same issue for some sellers.
franha-1574
·3 years agoI am having the same issue. Very frustrating.
justdicast
·3 years agoWell; it now appears that this is DEFINITELY an Ebay issue. I just looked at the same item on Ebay from many different Sellers. I ran across 2 types: No Thumbnails (pictures were just fine), and Thumbnails below the pictures (pictures only had upper halves). I did not see any items with Thumbnails on the left side, but it is my guess that those pictures would be working just fine as every one I have seen that way, was working just fine. Hopefully Ebay will not drag their feet fixing this???
gu93
·3 years agoI have been having the same problem for the past couple of days. Using Chrome in Windows 10.
momdadsstash
·3 years agoUsing Edge and having the same issue today.
sanguinesoul
·3 years agoHappening to me too on Opera browser. Just started tonight and nothing has changed on my end. Hope it gets fixed soon. thanks for input, guys.
justdicast
·3 years agoHello. I too had this problem with half size (top Half only) pictures on 2 computers, not only in My listings, but also if I browsed other Sellers' listings. I just now fixed the problem by Clearing my Browsing data. Hope this helps u all also!!
justdicast
·3 years agoWell, I spoke too soon. When I cleared my Browsing data on 2 computers, Full Size pictures came back, BUT only for ONE listing; upon viewing further pictures, the Upper Half only Pictures are now back.
Ebay; PLEASE fix this, as it is costing Sellers Sales and preventing Buyers from examining what they might want to buy!!
roberts-bestdeals2
·3 years agoi cleared my data, history and cookies also updated my chrome which updates its self automatic but no help at all.. its ebay for sure my chrome works great for other sites like amazon and web sites and yes your all right sellers like me are taking a big hit. dam ebay again its not enough they **bleep** us on seller fees gheesh
gkbdmv
·3 years agoJust to let everyone know I started a thread for this same problem on the .ca forum board and it appears others are having this problem as well. Main listing picture cut in half when viewed on all listings until you tap on the halved picture which then goes to full screen picture no problem. You can scroll through all the listings by list view or gallery view and see all the pictures on the listings fine but if you click on a listing the listing picture now views as being cut in half horizontally. No fix found as of yet
animal-house-8
·3 years agoHappening all over, I just talked to a couple ebay sellers and they are also having the same issue, all 3 laptops and 2 desktops of mine, phone pictures ok.
niper
OP3 years agoThis appears to perhaps be a problem with the sellers
listing procedure. I've found one seller on whose listings
the pictures all show up OK.
I happen to know him and he is not a dealer, does not
have a store or do large multi listings at one time.
knnjamison
·3 years agoI just figured out that listings with one photo are to having this problem. Only listings with multiple photos are having the problem where the main photo is cut off.
Which leads me to believe it could be a problem with the zoom feature.
pjcdn2005
·3 years agoWhen you use the zoom feature does the full picture show or just half? I see the full picture with zoom.
knnjamison
·3 years agoIf I click on the picture to zoom the whole photo shows.
niper
OP3 years agoIf this issue does not get resolved soon this postcard collector will be forced to forget ebay. If one can not see the photographer's text, stock number, condition, etc. on the full card they can not decide if they want to buy or bid on it. It really is a serious problem.
mbradford_tex
·3 years agoEbay has a problem with Chrome OS.
lemmerg
·3 years agoI can only say that the same thing is happening - I use Chrome with Windows 10. It's so annoying.
jitterb79
·3 years agoHappening for me on all listings I've browsed. Using latest Chrome with Windows 10, see screenshot. Not happening in Microsoft Edge.
shipscript
·3 years ago@jitterb79
Which view do you see on Edge? Are the thumbnails across the bottom or along the side? What happens if you clear your Edge cache? All of the complaints, so far, point to the layout with thumbnails along the bottom.
Are you using a smaller monitor? A laptop or tablet?
jitterb79
·3 years agoNot sure why you're asking me about Edge. As stated, there are no image issues for me in Edge, only in Chrome. The bottom half of the large primary thumbnail is cut off in Chrome.
shipscript
·3 years ago@jitterb79
My questions are directed at why Edge works for you. Does it show a different arrangement of thumbnails? Are the thumbnails on the side? Are you using a laptop?
jitterb79
·3 years agoHere's an Edge screenshot. Hope that helps.
shipscript
·3 years agoThanks! That confirms that your Edge browser (which displays photos correctly) is showing thumbnails on the side. We are seeing the failures in the page layout where the thumbnails run across the bottom.
pjcdn2005
·3 years agoSame situation here. The pictures on my pc on Firefox and on Edge show the thumbnails on the side and I see the full main pic. It's only on my ipad that I see the problem.
pjcdn2005
·3 years ago@shipscript
Do you know if the problem has been reported?
I know that I haven't talked to cs about it as I was hoping it would be fixed by now.
saylesville2003
·3 years agoI use Edge on my desktop with windows 10 and am having the same issue with photos showing up cropped. Not buying anything since I cannot see what it is!!
beautifuljewelrynyc
·3 years agoListing pictures not displaying properly on my iPhone. Microsoft Edge has no problem.
shipscript
·3 years ago@beautifuljewelrynyc
Are you using the phone's browser, or the eBay App?
Is the display problem that the picture is cut in half?
beautifuljewelrynyc
·3 years agoI am using the phone's browser/eBay website, not eBay App. Yes, the picture is cut in half.
teenyteenyc
·3 years agoAs other member is claiming, mine were too small which shows the 1/2 size of the real pictures.
My most pictures are like 600 X 600 and those were shown correctly in the past until eBay changed some platform.
Other member suggest as I have to upload at least 1000 x 1000 if you want to show the right image size, means I have to remake the all pictures for more than 1000 X 1000 for the all items. It's too much work.
I use Mac Ventura 13.2.1 and the most current Fire fox and Safari version.
cwbcstore
·3 years agoI've never had a problem before, been doing the same picture taking and uploading for a long time. I don't know what changed but pictures aren't appearing correctly for me either.
eburtonlab
·3 years agoWhat browser are you using? Latest version?
Any difference if you use another browser?
niper
OP3 years agoFirefox 110.0.1 on my up to date Windows 10 laptop
Firefox 52.9.0 on my not so up to date Windows XP desk top
Same problem on both.
Just signed on the lap top. Fist item opened, picture OK.
Second one again cut in half.
I don't have any other browsers on my computers.
eburtonlab
·3 years agoFirefox 110.0.1 on my up to date Windows 10 laptop
Images look fine using the same version of Firefox on my Win 10 desktop.
Might be worth installing Chrome or Opera as a test to see how images load in a different browser with default settings and no add-ons.
eburtonlab
·3 years agoSomeone reporting a similar sounding issue using Safari:
https://community.ebay.com/t5/Ask-a-Mentor/Listing-thumbnail-photo-cut-off-in-Safari/m-p/33599472#M383707
crogman99
·3 years agoDoes anybody know how long this glitch will last? It will be affecting our store sales.
shipscript
·3 years ago@eburtonlab
From the other screenshots we have seen, the problem page is arranged with thumbnails below, while the page with side thumbnails is fine. Seems to be browser independent and may be mobile size dependent.
My desktop Firefox view is fine.
In the same Firefox on desktop, I used the "Responsive design mode" to set my display from desktop to iPad 810x1080. Then I hard-refreshed the screen. And now we have the laptop and mobile view - the one with the issues.
I also tried simply enlarging and reducing my browser width and zoom settings, as those have had some affect on display issues in the past, but doing so did not change the picture arrangement the way the design mode did.
So then I wondered if simply refreshing enough times would deliver content from a different server every so often. But a couple dozen hard-refreshes did not change the page display.
Anyway, what we see here are two different eBay page layouts, and the bug is only in the mobile view. The URL for that view includes "&redirect=mobile", but I don't know if that is an eBay redirect or a design mode appendage.
jar_1233
·3 years agoYes you are right. I agree with you.
pjcdn2005
·3 years agoFor me everything is fine when viewing on my PC in FF 109.0.1 . But when viewing on my ipad the upper half of the picture is all that is showing unless I expand the pic to full screen. I don't use the ebay app and updated the browser to OS 16.3.1 earlier today to see if it made a difference. It didn't.
The view is the same on both .ca and .com.
eburtonlab
·3 years agoWhich size image is your search set for as a default?
If you change the size, does that affect the amount of image shown? How about if you change it back?
If the problem appears in one browser but not another it might be worth trying to clear the cache in the original browser. If that does not help, try manually erasing eBay cookies.
pjcdn2005
·3 years agoI fooled around with my customize settings a bit -- changed pics from large to medium and that didn't make a difference. Other than the covert prices to US my settings were the same as your screenshot.
I cleared history and shut my ipad right down...pics still not displaying correctly in search.
I will have to figure out how to clear cache, I've never done that on my ipad.