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I NEED A NUMBER TO CALL EBAY SINCE THEY CAN'T CALL ME! IT IS CRITICAL TO TALK TO AN AGENT.
I HAVE TRIED FOR WEEKS TO CONTACT EBAY. The automated assistance says they will call me is so many minutes, BUT MY CELL PHONE NEVER RINGS AND I GET THE SAME EMAIL FROM EBAY SEVERAL MINUTES LATER, EVERY TIME: "We tried to contact you, but weren't able to reach you at the phone number on file..."
My number hasn't changed and my phone was never busy--I don't think they even tried to call me. It's imperative to talk to someone at eBay concerning a sale--the customer never responds to my emails to him. How can I call eBay or send them an email? The automated assistant is worthless--I need a real, live agent!
The eBay phone number that used to work, 1-866-540-3229, doesn't anymore. It always says it is past their normal working hours, and try again later, even though it's 11 am on a weekday.
marti-8786
·6 months agoAre you people blocking my affinityplus debit card
soh.maryl
·1 year agoThere are many issues/problems on eBay that do not actually require CS contact.
If you will return here and give details, we might be able to offer help/advice.
PS: In both of those situations where you left negative feedback, did you not open item not as described cases?
reallynicestamps
·1 year agoThe real agents are eBay employees assigned to social media.
Here are your options for contacting Ebay Customer Service.
Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.
Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter.
You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't.
Sometimes you have the Chat option available and other times it won't be. If it is important to you to use one of those options, just try back later.

The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
Since for some reason you are not getting phone calls, forget them.
Just go for the Chat - which is typed.
One advantage is that you can write your problem out clearly, with dates etc, in a text document then cut and paste that document into the Chat.
The employee then can take time to think about the problem, without an upset member chattering on with unimportant details, and research answers.
And again -- a transcript that can be used if it is necessary to try again.
Chats are better at communicating problems and solutions than talk.