I got this error: "Your account has been temporarily locked. See your Messages in My eBay"
Hello, I'm getting this error in my account:
"Your account has been temporarily locked. See your "Messages" in My eBay for more information, including how to get help to access your account."
I go to my messages and there is no "more information" on how to proceed and I can't buy. Please help!
6 comments
eburtonlab
·10 months ago@coolarre
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
redmodelt
·10 months agoWhat do you mean by called them? Hope you didn't find a number on the internet, most of those are scams as there is no number to just call. (well there is but not for us mere mortals)
If you used the eBay call back, cool!
kibble-net
·10 months agoYou'll probably get a better answer by calling ebay, rather than asking here. We don't have access to your account details.
coolarre
OP10 months agoThank you Kibble-net. You are right, I got better answer by calling ebay. I just caleld and got my answers. You great!
redmodelt
·10 months agoHow are you receiving this message, through eBay messaging or your regular email?
Temporarily locked, how? Buying? Selling?
coolarre
OP10 months agoI got this error every time I log into my account and click something in the settings